A CRM Riff
A mostly Microsoft Dynamics CRM blog with random riffs on music, Microsoft, and the Northwest.
Signature Lines and CRM
Signatures (aka sig-lines) are a common request with users of the Microsoft Dynamics CRM. We...
Author: Jim Glass Jr Date: 10/24/2006
Microsoft Dynamics CRM Sandbox: A Power User's Tool
Become a member of the Microsoft Dynamics CRM Sandbox to learn about Microsoft CRM and to share your...
Author: Jim Glass Jr Date: 10/20/2006
Help meet your sales quota with an e-mail quick campaign
What is a better feeling at the end of the month than having done all the appropriate things to...
Author: Jim Glass Jr Date: 10/18/2006
John Writes a CRM Gadget for Vista
A buddy of mine John Straumann, up in Canada no less, ;o) blogs about using Vista and Office 2007....
Author: Jim Glass Jr Date: 10/16/2006
It's Goofy Friday Again
It tickles me how much madcap fun and weird announcements seem to happen on Fridays at Microsoft....
Author: Jim Glass Jr Date: 10/13/2006
Create your own Quote template using Microsoft Office Word
You can create your own template by using Office Word that contains your organization's letterhead...
Author: Jim Glass Jr Date: 10/11/2006
Defining the Microsoft Dynamics CRM Users
Part of creating usable, friendly, and must-have software is based on first studying the users and...
Author: Jim Glass Jr Date: 10/10/2006
Organize your data with subject trees
Did you know that you can create, edit, or remove subjects in a subject tree? You can then create...
Author: Jim Glass Jr Date: 10/09/2006
Hot News: Microsoft BizTalk Server 2006 Adapter for Microsoft Dynamics CRM 3.0
This week the Microsoft BizTalk Server 2006 Adapter for Microsoft Dynamics CRM 3.0 was publicly made...
Author: Jim Glass Jr Date: 10/05/2006
The Microsoft CRM Team Blog - A Collaborative Effort
The Microsoft Dynamics CRM team blog is a collaborative effort. Bloggers on this site include...
Author: Jim Glass Jr Date: 10/04/2006
Microsoft CRM 3.0 Implementation Guide 3.0.5 is just released.
As part of CRM team's continuous publishing model, the Microsoft CRM 3.0 Implementation Guide...
Author: Jim Glass Jr Date: 10/03/2006
Our new Blog Digs - Changes abound
The MSDN team rolled out a new version of the blog engine we use here at Microsoft. Version 2.1...
Author: Jim Glass Jr Date: 10/02/2006
Funny Fridays at Microsoft
Fridays are traditionally, at Microsoft at least, days to drink an extra cup of coffee, send a funny...
Author: Jim Glass Jr Date: 09/29/2006
Dynamics CRM Live Made Channel-Ready
I know this is a rehash of this year's highlights, but I really liked this article about Microsoft...
Author: Jim Glass Jr Date: 09/27/2006
Campus Pictures: Fall is Here!
I drove into work this morning around 7 AM and it was still a little dark and the temps were...
Author: Jim Glass Jr Date: 09/26/2006
More on Managing Contacts
Microsoft Outlook synchronizes Contacts that you own and contacts that are part of the local data...
Author: Jim Glass Jr Date: 09/25/2006
Microsoft Dynamics CRM 3.0 Recognized by Top Industry Influencers
Can I brag just a little? :o) Microsoft CRM wins CRM Magazine's 2006 CRM Market Leader Awards and...
Author: Jim Glass Jr Date: 09/20/2006
CRM Teamj's All-hands Meeting
First off, there's ice cream and that very nice. But the thing that strikes me is that there are so...
Author: Jim Glass Jr Date: 09/19/2006
CRM Articles on Microsoft.com
Here are the new articles we posted this week for CRM: Put strategy behind product pricing...
Author: Jim Glass Jr Date: 09/14/2006
Triaged CRM Customer Suggestions
Jerry asks for the list of customer suggestions that was triaged this month. Good question, here...
Author: Jim Glass Jr Date: 09/12/2006
Second-story Rep Pit Band Audition
As some of you know, I took a 27-year hiatus from music. Four years ago I started playing sax again....
Author: Jim Glass Jr Date: 09/11/2006
Dogfooding at Microsoft
After almost 15 years at Microsoft, I'm used to using the new products while they are in beta form....
Author: Jim Glass Jr Date: 09/08/2006
Synchronizing Your Contacts
You can set a personal option to synchronize all of the contacts you own in Microsoft CRM to...
Author: Jim Glass Jr Date: 09/07/2006
Customer Suggestion Triage Team Reviews Your Ideas
The customer suggestion triage team met to look at over twenty suggestions that you posted to the...
Author: Jim Glass Jr Date: 09/05/2006
Labor Day on Lake Sammamish
I invited around 40 people for a labor day BBQ thinking that if half show up we'd be lucky. It was,...
Author: Jim Glass Jr Date: 09/01/2006
Making Community Guru connections at Microsoft
I have added YALL (yet another link list) because I wanted to use this blog as a one place stop to...
Author: Jim Glass Jr Date: 08/29/2006
Free Dynamics CRM Training on the Web
Are you always trying to improve your Microsoft Dynamic CRM 3.0 skills? Here are some ideas that you...
Author: Jim Glass Jr Date: 08/28/2006
Have you published your customizations?
That is the most common reason that customizations are not appearing. This is the final step in the...
Author: Jim Glass Jr Date: 08/25/2006
Why am I called JaAG?
One of the partners thought I should blog about why I call myself JaAG. JaAG is just an expansion of...
Author: Jim Glass Jr Date: 08/23/2006
The Microsoft Dynamics CRM 3 Team Blog
In May we kicked off the CRM team blog and the team has blogged every working day since then. It has...
Author: Jim Glass Jr Date: 08/22/2006
Target Marketing Lists with CRM 3.0
Targeted marketing lists are necessary to a successful campaign. Your marketing team can create a...
Author: Jim Glass Jr Date: 08/21/2006
MicroNews Weekly Comic
Hans has been creating cartoons for us for a few years now, ever since he joined Microsoft as a...
Author: Jim Glass Jr Date: 08/18/2006
Workflow Magic is Just Starting
As you may already know, additional documentation on the workflow feature is available from the...
Author: Jim Glass Jr Date: 08/17/2006
Ubiquity -- New Issue Alert
The Association for Computing Machinery sponsors a Web rag called Ubiquity. ACM delivers resources...
Author: Jim Glass Jr Date: 08/15/2006
Direct E-mail Tips and Tricks
The easiest way to send mail to multiple companies is to used Advanced find to create a list of the...
Author: Jim Glass Jr Date: 08/14/2006
Self-help and troubleshooting for Microsoft Dynamics CRM 3.0
The CRM team has published a list of the most commonly asked questions and possible solutions on the...
Author: Jim Glass Jr Date: 08/11/2006
Why Can't I Access the 'Settings' area?
From my FAQ file: There are several reasons why this may occur: • Using the features requires...
Author: Jim Glass Jr Date: 08/08/2006
Buzzword Bingo Anyone?
I used play a version of this in college. :o) Do you keep falling asleep in meetings and seminars?...
Author: Jim Glass Jr Date: 08/07/2006
TechNet Magazine is free in US
Did you know that you can get the TechNet free if you live in the US? Disaster Recovery Don't be...
Author: Jim Glass Jr Date: 08/03/2006
Create labels for a mailing to your marketing list
Did you know that you can create mailing labels from your marketing mailing lists. You export any...
Author: Jim Glass Jr Date: 08/02/2006
More Fun with Metrics
There are a lot of books out there that talk about the importance of Web metrics. I am constantly...
Author: Jim Glass Jr Date: 08/01/2006
Announcing the Microsoft Dynamics CRM Coding Contest Winners
As we approach the dog days of Summer, it is time to announce the winners of the Microsoft Dynamics...
Author: Jim Glass Jr Date: 07/31/2006
Gotta Have It: custom menus, side tabs, and buttons for Microsoft CRM 3.0
Did you know that you can integrate custom menus, side-tabs, and buttons into the Microsoft CRM 3.0...
Author: Jim Glass Jr Date: 07/28/2006
Summer Reading Program
I just posted this on the CRM Sandbox but thought it was interesting enough to post here to. If you...
Author: Jim Glass Jr Date: 07/27/2006
Las Vegas was Hot and Expensive
Suzy and I are back from our whirl-wind trip to Las Vegas. The Sousa on the Strip performance was...
Author: Jim Glass Jr Date: 07/26/2006
Online Help Updates and a Concert
I have a couple of recommendations on how you can receive notification for online Help updates as...
Author: Jim Glass Jr Date: 07/19/2006
Importing and Exporting Data
The Microsoft Dynamics CRM Data Migration Pack is a downloadable set of tools that can be used to...
Author: Jim Glass Jr Date: 07/18/2006