Set up a Viva Glint Always-On feedback survey

Microsoft Viva Glint Always-On feedback surveys provide insight on any topic, at any time, from any group of people in your organization. Different than scheduled or recurring programs, Always-On surveys are always open and ready for users to provide insights in real time. Ideally, Always-On surveys are quick and easy to complete in a few minutes. Learn about survey types.

Potential use cases

Always-On surveys should pair with the timing of an event, initiative, or situation that your organization wants continuous feedback on:

• Determine engagement confidence levels before and after a major event.
• Get suggestions for improving policies and procedures.
• Ask people during a tough time, "What can leaders do to support you right now?"
• Determine whether recent expats feel supported in their new countries.
• Ask how confident employees are in a new product strategy.

Survey access methods

Always-On surveys don't include a Communications section or any notifications from the platform. Personalized survey links can only be delivered in Viva Glint emails, but Viva Glint admins can choose from two other access methods for Always-On surveys:

1. Attribute-based access
2. Authentication with Microsoft Entra ID

How to set up an Always-On survey

To create a new Always-On survey:

1. From the admin dashboard, select Configuration.

2. In the Surveys section, select Survey Programs.

3. Select + New Program.

4. Choose from the Distress Survey Always-On template or the Blank Always-On template in the Always-On Feedback section.

   

5. Hover over a template and select Create Program.

6. After creating a new program from a template, follow the guidance listed for each section of your Always-On survey setup.

   	Setup section	Description
   	Program Setup	Define basics like languages, optional features, and confidentiality settings.
   	Distribution	Select Distribution Lists or User Roles to include in or exclude from the survey invite list.
   	Questions	Add survey introduction text, select questions, and add a survey thank you message.
   	Reporting	Define which roles have access to this survey's results and determine key reporting views.
   	Coaching	Confirm or customize content that helps users interpret results on their dashboards.

7. Preview your survey after completing each setup section.

8. Review survey setup before enabling for your organization.

9. Enable your Always-On survey when you're ready to make it available to your organization.

   1. Use the toggle at the top of the page to switch the survey to Approved.
   2. Hover over the survey card on the left and select Enable Survey.
   3. Select Yes, enable the survey in the Enable Survey dialog. The survey tile changes from gray to blue and displays response rate as users submit surveys.

Understand how response numbers show in Always-On reporting

The default report timing for Always-On surveys is 90 days. Sometimes people in your organization may take the survey frequently - the waiting period is less than 90 days. How is this data counted?

• The responses number shows for unique users only. Repeat survey takers count only once.
• Multiple responses submitted by a single user are counted in the aggregate and the multiple choice report.

Example Your organization has a survey with waiting period of one (1) day and the survey includes multiple-choice questions where only one option can be selected. The 90-day default report shows the number of unique user responses, but the multiple choice for a demographic, hierarchy, or a team adds up to more than 100%.