M3 Sweatt's blog
Thoughts on time, technology, products and services at Microsoft
Your questions: "What are some recommended strategies for managing email with Outlook?"
This question came today from Kim, drowning under a mountain of email... "I'm getting a lot of email...
Author: M3 Sweatt Date: 07/26/2007
Xbox interactive agent available 24/7
On Xbox.com... the AskXbox interactive agent, "your way of getting fast answers to your Xbox service...
Author: M3 Sweatt Date: 07/26/2007
My Xbox 360 is on the way to the repair facility
Our Xbox 360 is on the way to the repair facility. As noted previously, we have an Xbox that...
Author: M3 Sweatt Date: 07/26/2007
Your questions: "Is there a good Microsoft Bluetooth mouse that will work with the Mac?"
My friend Joel asks... "I'm also looking for a bluetooth mouse to replace the bluetooth mighty mouse...
Author: M3 Sweatt Date: 07/24/2007
More greeting ecard spam and what to do about it
More bogus electronic greeting cards in my mailboxes, but luckily Hotmail and Outlook catch most if...
Author: M3 Sweatt Date: 07/22/2007
Press coverage on Microsoft Windows 7 (internal name) "due in 3 years"
Letting out a deep breath... Today in Todd Bishop's Microsoft Blog, Todd covers that Microsoft...
Author: M3 Sweatt Date: 07/20/2007
I found (the hard way) that numbers are invalid characters on Facebook
OK, I'm now on Facebook (following my long-standing stint on LinkedIn...) given the ad partnership...
Author: M3 Sweatt Date: 07/20/2007
Jon Udell considers the limits of the question "How do you know this person?"
If you don't read https://blog.jonudell.net/, you might consider adding it to your blogroll. Of...
Author: M3 Sweatt Date: 07/20/2007
Brian Krebs reports on the rise in bogus electronic greeting cards
In his post on Not-So-Friendly Greeting Cards, Brian Krebs of the Washington Post calls out the rise...
Author: M3 Sweatt Date: 07/19/2007
Your questions: How do I run Windows XP compatible applications on Windows Vista?
I extracted this from a comment on a previous post, and a question I receieved this weekend from a...
Author: M3 Sweatt Date: 07/19/2007
Kevin Turner: "make it habitual to take care of customers"
Of interest... Kevin Turner is featured in a CNET News article from Ina Fried... What are some of...
Author: M3 Sweatt Date: 07/19/2007
Connecting an HP scanner with Windows Vista is much easier than with Windows XP
This evening I came home and decided to go through the chore of attaching my old scanners and...
Author: M3 Sweatt Date: 07/16/2007
Had a Customer Service Nightmare? Tell 20/20 and ABC News all about it...
Forget YouTube or MSN Soapbox... go right to the big time... ABC News' 20/20 Is Looking for People...
Author: M3 Sweatt Date: 07/12/2007
Browser and client-based versions of Live Search for Mobile
Now available... new browser- and client-based versions of Live Search for Mobile. Visit...
Author: M3 Sweatt Date: 07/12/2007
Spiceworks IT Desktop now on Windows Vista
A few weeks ago I noted that Spiceworks IT Desktop -- a very cool and free utility -- really works...
Author: M3 Sweatt Date: 07/11/2007
Your questions: "What do you think about the Xbox 360 warranty extension?"
OK, I'm officially on vacation (I'm lousy at that) but the weekend has been ripe with questions...
Author: M3 Sweatt Date: 07/09/2007
Of interest: Sprint cancels contracts for excessive customer service calls, roaming
A few mentions in the news this weekend in the ways that Sprint addresses a few customer service...
Author: M3 Sweatt Date: 07/08/2007
Wireless Internet connections using the AT&T Cingular 8525 as a modem
OK, here we are on a lovely, sunny afternoon at the coast, after a very busy afternoon, and my wife...
Author: M3 Sweatt Date: 06/30/2007
What's I've Read (a brief list) 062907
A brief list of things I've read lately... more summer reading lists to come... Microsoft's lessons...
Author: M3 Sweatt Date: 06/29/2007
Thoughts on supporting the new online generation: "they're just different"
Kids are up for some reason and so I wait for the next request for a glass of water... In the mean...
Author: M3 Sweatt Date: 06/23/2007
Link: Guy Kawasaki on Customer Service
Around 20 years ago, I almost went to work for Guy when he ran Acius/4D, largely on the...
Author: M3 Sweatt Date: 06/22/2007
Customer service: It's hard to get to 'wow' let alone talk about it
Marvin Walberg is a job search coach and resume-writer. Recently, he wrote an article that was...
Author: M3 Sweatt Date: 06/21/2007
Your questions: What are the best notebook PCs for under $1,000?
A quick note between meetings, to answer Cathi's question... "What are the best notebook PCs for...
Author: M3 Sweatt Date: 06/20/2007
There's a good chance your next computer will be a notebook
Unless you are buying a workstation-class comuer for development or high-end use (video gaming,...
Author: M3 Sweatt Date: 06/20/2007
Your questions: What kind of a computer should I buy?
A question that I received several times over the last week (now that "grads and dads" season is...
Author: M3 Sweatt Date: 06/18/2007
Of interest: article in the weekend Times, "Remembering Dad"
Of interest this Father's Day (Happy Father's Day to those out there) is this article, "Remembering...
Author: M3 Sweatt Date: 06/17/2007
Keep the Microsoft Malicious Software Removal Tool handy
OneCare popped up and said that it had "successfully cleaner or stopped the unwanted software" from...
Author: M3 Sweatt Date: 06/17/2007
Article & Video: BusinessWeek on "Customer Service Champions"
Of interest is this video clip from BusinessWeek on "Customer Service Champions" from their report...
Author: M3 Sweatt Date: 06/16/2007
$25,000 Home Office Makeover courtesy of Vern Yip, Microsoft and HP
From the I-reall-need-to-find-thestuff-in-my-home-office-piles-of-paperwork, Vern Yip of Trading...
Author: M3 Sweatt Date: 06/16/2007
Accenture Study: Lots of Customer Service Problems in Consumer Technology
Accenture notes in their recent study that a significant majority (73%) of customers who receive...
Author: M3 Sweatt Date: 06/14/2007
TechNet article: Mark Russinovich on Windows Vista User Account Control
I've received several mails asking for more info on User Account Control (UAC) since my last blog...
Author: M3 Sweatt Date: 06/14/2007
Of interest: Windows Home Server release candidate released
A quick note of interest... the Windows Home Server team released their release candidate publicly...
Author: M3 Sweatt Date: 06/13/2007
Post report: Vista limits choices, when others say we have too many
I read this morning in the Washington Post that Vista Limits Choices (or so Alan Sipress and Jeffrey...
Author: M3 Sweatt Date: 06/12/2007
Accenture reports that customers hate automated systems
It's been a busy day... let's just leave it at that. But I had to post this link from a friend on...
Author: M3 Sweatt Date: 06/12/2007
Article: Building Customer Relations by Listening
Interesting article this week from Karen E. Klein on "Building Customer Relations by Listening" in...
Author: M3 Sweatt Date: 06/08/2007
Readers respond to InfoWeek's question: "Does Customer Service Still Exist?"
Following up on my earlier post this week on InfoWeek's question "Does Customer Service Still...
Author: M3 Sweatt Date: 06/08/2007