M3 Sweatt's blog
Thoughts on time, technology, products and services at Microsoft
Annoyed by Vista's User Account Control? Gartner's advice on deploying UAC
In the mailbag this morning was this eweek article on how Vista's User Account Control (UAC) Will...
Author: M3 Sweatt Date: 06/08/2007
Good Customer Service is Sooooo Easy... Not
In William Herman's post Good Customer Service is Sooooo Easy, he tells the story of how one United...
Author: M3 Sweatt Date: 06/07/2007
Blogger compares an Apple Mac Plus to an AMD DualCore PC
In a world of supersized fries and drinks, the blogger Hal Licino (who notes in his bio that he's an...
Author: M3 Sweatt Date: 06/06/2007
Your questions: How do I get a Vista installation DVD if I purchased a Windows Anytime Upgrade?
Given Lance Ulanoff's editorial this week (in the June 26th PC Magazine - I will include a link when...
Author: M3 Sweatt Date: 06/05/2007
Of interest: MSN Search on Internet taxes
This from the MSN's popular searches (via Windows Live Search): Internet taxes, as I noted last week...
Author: M3 Sweatt Date: 06/04/2007
Good or bad customer service? Just tell Tom @ InfoWeek
This week Tom Smith of InfoWeek writes in his blog post Does Customer Service Still Exist? Sounds...
Author: M3 Sweatt Date: 06/04/2007
TBR Report: Gateway exceeds customer expectations, "higher perception of customer service"
Here's something that may be a surprise: Gateway announced today that they are "the only PC maker...
Author: M3 Sweatt Date: 06/01/2007
Friday Humour: a comparison of iTunes old and new audio formats
Ever wonder what you get for the additional 30 cents? Gotta love Slate, and their article today...
Author: M3 Sweatt Date: 06/01/2007
Links & clips: Bill Gates and Steve Jobs at D5 this week
Ina Fried on CNET has a story and links to the D5 conference Wednesday night discussion with Bill...
Author: M3 Sweatt Date: 05/31/2007
Imagination Station, Milan, Playtable: by any other name, Microsoft Surface announced today
A quick note between mtgs today as I expect that the announcement of Microsoft Surface will get a...
Author: M3 Sweatt Date: 05/30/2007
Guy Kawasaki on the upcoming Launch: Silicon Valley 2007 Conference
Just back from my power walk, I rec;'d a note that yesterday Guy Kawasaki touted Launch Silicon...
Author: M3 Sweatt Date: 05/28/2007
Your questions: How can I contact Microsoft Customer Service?
In the mailbag this long holiday weekend morning... "I have run in to a problem with my Microsoft...
Author: M3 Sweatt Date: 05/26/2007
Bill and Steve (Jobs) together at D5: will we see an Apple TV Ad brought to life?
In case you missed the news, eWeek's Joe Wilcox asked "What Would You Ask Bill and Steve?" referring...
Author: M3 Sweatt Date: 05/25/2007
Of interest: Congress considers new Internet taxes this year
CNET News reports today that Internet taxes could arrive by this fall in the US if the discussions...
Author: M3 Sweatt Date: 05/24/2007
IPTV, Media Centre, VOD rumours... oh my
Long Zheng reports in his blog earlier this week that "a trademark application in Australia... looks...
Author: M3 Sweatt Date: 05/23/2007
The great US digital television migration starts on February 17, 2009
Do you have a TV antenna connection that plugs directly in to your TV or Media Center PC? If so,...
Author: M3 Sweatt Date: 05/23/2007
Accenture on a (sometimes misleading) positive perception of customer service
I spoke with a customer today relatedt to a technology deployment related to infrastructure and...
Author: M3 Sweatt Date: 05/23/2007
Seattle Times blog on Microsoft, and aligning around opportunities
In Brier Dudley's blog today, the Seattle Times writer writes about how the company is taking a step...
Author: M3 Sweatt Date: 05/21/2007
ASCI customer satisfaction survey results online, for phones, computers and much more
On MSN Money Central news today, Qwest and Verizon rated highly when it comes to fixed-line...
Author: M3 Sweatt Date: 05/21/2007
Lucky Lindy would have made a great programme manager
On this day in 1927, Charles Lindbergh completed the first nonstop transatlantic flight, landing at...
Author: M3 Sweatt Date: 05/21/2007
The "Great HD Shoot Out" review picks the Canon HV20 as top HD camcorder
Just as I was comparing specs online and the 'feel' of camcorders in person at the few stores that...
Author: M3 Sweatt Date: 05/20/2007
Mary Jo Foley: Ten lessons the Xbox Team can teach the rest of Microsoft
Last week, ZDNet's Mary Jo Foley posted on her blog the Ten lessons the Xbox Team can teach the rest...
Author: M3 Sweatt Date: 05/20/2007
Your questions: "What is going on? aQuantive... sounds like a Silicon Valley deal."
I was asked this morning by a friend from down south at a not-so-small Internet services company:...
Author: M3 Sweatt Date: 05/19/2007
News: HP Garage now officially an historic place
AP reported this week that the legendary Hewlett-Packard garage is now officially an historic place....
Author: M3 Sweatt Date: 05/19/2007
"Thank you for your visit" could mean you're curious or just gullible
Lisa Vaas of eWeek has an article today on how nearly 500 people took the bait to 'Click Here to Get...
Author: M3 Sweatt Date: 05/18/2007
It's all about the customer: we have plenty of room to improve
This week I am blogging from the lovely pacific northwest, from our meeting off-campus with our...
Author: M3 Sweatt Date: 05/17/2007
Customers with Vista beta and RC: Preview versions expire on May 31, 2007
As Nick posted on the Windows Vista blog last month, the Vista beta and RC preview versions will...
Author: M3 Sweatt Date: 05/13/2007
A last migration to Vista, starting with Windows Easy Transfer
What a week. There are so many things going on at the office right now, with a number of meetings...
Author: M3 Sweatt Date: 05/12/2007
Customer Satisfaction Breakdown: JetBlue's David Neeleman is out
I read today on inc.com that jetblue's founder is stepping down as CEO. "David Neeleman, founder of...
Author: M3 Sweatt Date: 05/11/2007
MTV Networks on the SharePoint Customer Evidence Site
This from Kristian Kimbro Rickard's blog on Microsoft Office SharePoint Server (aka MOSS)......
Author: M3 Sweatt Date: 05/11/2007
J Allard’s bio page is temporarily unavailable
One never knows what one will finds on our exec home pages... J Allard’s bio page is temporarily...
Author: M3 Sweatt Date: 05/10/2007
Blog: Are great strategic thinkers born or made?
Interesting post from Michael Watkins on How to Think Strategically, "Are great strategic thinkers...
Author: M3 Sweatt Date: 05/09/2007
CNET on the challenges of trial and bundled software on a new PC
Of interest: CNET's Ina Fried on the impact of trial and bundled third-party software on your PC in...
Author: M3 Sweatt Date: 05/08/2007
Xerox' customer focus and interaction (BusinessWeek)
Good article in this week's issue of businessweek.com on Xerox customer focus. Their tech chief,...
Author: M3 Sweatt Date: 05/06/2007
Your questions: What's the best way to shutdown a Zune and maintain battery life?
This in the mailbag over the weekend... a question that I didn't know the answer, and one that...
Author: M3 Sweatt Date: 05/06/2007
Your questions: how do I edit video on my computer?
This in today's mail... "How do I edit video on my computer?" First, a suggestion... want to know...
Author: M3 Sweatt Date: 05/03/2007
BusinessWeek's Wildstrom says the Sansa Connect is slick
Stephen H. Wildstrom of BusinessWeek applauds the new SanDisk Sansa Connect in this article, calling...
Author: M3 Sweatt Date: 05/03/2007
Apple announces "one to one" personal Mac training at the Apple Store
From the email files... today I received a promotional mail from Apple Computer, promoting their new...
Author: M3 Sweatt Date: 05/02/2007
Gordon Bell and MyLifeBits in Levy's article "This Is Your Life, Every Bit of It!"
This in a recent Newsweek magazine, Steven Levy's article "This Is Your Life, Every Bit of It!" with...
Author: M3 Sweatt Date: 05/01/2007
CNET interview with Ray Ozzie and his "quiet revolution at Microsoft"
No sooner do I talk about how Ray Ozzie is connecting with customers that I see this on CNET News...
Author: M3 Sweatt Date: 05/01/2007
Perspectives on the transition to TV in the US, from analog to digital in 2009
This from CNET this morning... a view on the future of digital TV in the US by Jason Oxman, vice...
Author: M3 Sweatt Date: 05/01/2007
Your questions: has Vista lived up to the expectations for end users?
"Do you feel Vista lived up to the expectations for Windows users? What key benefits do you think,...
Author: M3 Sweatt Date: 04/29/2007
Your questions: on Apple vs. Microsoft, Google's impact... and Zune
Another couple of questions... this time with a look at a few other companies in the market... "What...
Author: M3 Sweatt Date: 04/28/2007