View recent, pinned records in Customer Service workspace

Enabled for	Public preview	Early access	General availability
Users by admins, makers, or analysts	Aug 1, 2024	-	Oct 1, 2024

Recent and pinned records aren't available in the sitemap of the Customer Service workspace application. This is a usability gap for users when they navigate from the Customer Service Hub app to the Customer Service workspace app. With this enhancement, users can see the same recent and pinned records, providing them with a consistent experience.

The recent and pinned records of the sitemap have been extended to the multisession app. This will improve productivity of users returning to the same records when the multisession app is started, as well as when users are moving between single session and multisession apps.