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Hi, i am getting below error on OnVue
Video streaming connection results and requirements:
Your home/office network failed to connect to the required video streaming service.
The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.
How to connect to our video streaming service:
How can I fix this please?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 39%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Oh my God, Jonathan, I literally had the same problem. I tested my computer a week before and then days before. It all said fine. Then when I hit the final screen hours before my exam, it said your network connection does not meet our requirements. My internet speed is unbelievably fast and I argued with the person on the phone. I had to cancel my exam because of THEIR screw up. Literally every time I have had an issue with tests or exams it was always pearson vue.
I actually bought a new computer just for this exam because the testing centers are full of people that read OUT LOUD (rolling eyes).
Their response to me: Is it a Mac? Have you tried restarting? We are not responsible for poor network connections. Just think of all the stressing just to get to this point. Both you and I had to cancel our exams. Mine was on the 29th.
I just need to get that software again and use a code but how?
No joke, the people on the phone could not understand English very well and their phone connections are horrible.
@Jonathan: Thank you so much! You are life saver. One more question. I'm gonna have an exam soon, what if I run system check days before to test my pc, I tested the app and started to download questions and I didn't proceed further fearing smth. might go wrong again with this Peason VUE. Is it OK to proceed with testing in advance, no effect on actual exam?? Thanks.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 20%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Jonathan's answer needs to be at the top of Google. Thank you!
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What a saver, Jonathan! The only useful answer out there.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 76%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
@Jonathan you are an absolute legend. Thank you so much for this answer. I wasted 2 hours of my life before finding your post. Thanks a million.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 27%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH0%3C/text%3E%3C/svg%3E)
I believe God has another name called ...Jonathan.. He saved my life today
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 4%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Video streaming connection results and requirements:
How to connect to our video streaming service:
- Your home/office network failed to connect to the required video streaming service.
- The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 9%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Mircosoft Microsoft, how are you allowing Pearson Vue to scam your customers. I paid £76.80 for Az-900. Did all the system test the previous day in preparation for the exam. On the exam day, I was connected to a proctor, who checked my space and table. All check passed but the exam won't load on my system.
I was told to restart my OnVUE application and my laptop and each time I did, I was connected to another proctor. The third one seems to be dialling in from outside as the background was windy then lied they weren't able to see me and told me to do a restart.
At the fourth restart of OnVUE- I was connected to the fourth proctor, again the exam failed to load. I was then told the exam will be rescheduled and he was to send me the details. He never did and ended the exam. There's no where how the Pearson website to contact support or request a refund.
This is unscrupulous business practises. I've just been scam by Microsoft via Pearson!
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Jonathan is the GOAT!
@Jonathan you saved my certification exam today! I will be forever grateful. If any other reads this post before Jonathans fix - scroll down! Thanks again!! I will share this with my colleagues!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 40%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWH%3C/text%3E%3C/svg%3E)
the code expires and it sends you on a wild goose chase turning off all your security. great way to get hacked. what a mess!
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Ensure onVue has access on the Windows Firewall .
Ensure Microphone check & webcam checks are green