Поділитися через

Website Q&A

  • Стаття

Publisher: Microsoft

The prebuilt Website Q&A agent is designed to answer common questions from customers by using the content available on your website. It searches across your website and uses generative AI to formulate a contextual answer for the customer. This prebuilt agent aims to enhance user experience by providing instant, relevant information, thus reducing the need for human intervention.

Note

Prebuilt agents are currently available in English only and should be limited to internal use within your organization.

Installation

  1. Sign in to Copilot Studio.

  2. From the Home or the Create page, under Explore agents, select Website Q&A.

  3. Replace the default knowledge source with a link to your organization's website.

    Screenshot of the creation page for the Website Q&A agent, with the Knowledge section highlighted.

  4. Select Create at the top of the page.

  5. Test your agent and validate its responses to ensure it accurately responds to user queries.

Use cases

You can utilize the prebuilt Website Q&A agent in various scenarios to improve customer engagement and support.

  • Customer support: Address frequently asked questions and provide instant support to users visiting your website.

  • Product information: Offer detailed information about products or services, enhancing the customer decision-making process.

  • Educational websites: Assist students and learners by answering questions related to educational content or courses.

  • Event management: Provide details about upcoming events, registration procedures, and other related inquiries.

Limitations

AI-generated content can have mistakes, so don't forget to make sure it's accurate and appropriate. Review the Supplemental Terms.