Troubleshoot Azure Native Qumulo

This article describes how to fix common problems when you're working with Azure Native Qumulo Scalable File Service.

Purchase errors

• The Microsoft.SaaS RP is not registered on the Azure subscription.

  • Before you use a resource provider, you must make sure your Azure subscription is registered for the resource provider. Learn more about Resource provider registration and resolving errors on RP registration.

• Plan cannot be purchased on a free subscription, please upgrade your account.

  • You can't make marketplace purchases on a free Azure subscription. Refer to the Azure free Account FAQ. For more information, see purchase SaaS offer in the Azure portal.

• Purchase has failed because we couldn't find a valid payment method associated with your Azure subscription.

  • Use a different Azure subscription or add or update current credit card or payment method information for this subscription. For more information, see purchase SaaS offer in the Azure portal.

• The Publisher does not make available Offer, Plan in your Subscription/Azure account’s region.

  • The offer or the specific plan isn't available to the billing account market that is connected to the Azure Subscription.

• Enrollment for Azure Marketplace is set to Free/BYOL SKUs only, purchase for Azure product is not allowed. Please contact your enrollment administrator to change EA settings.

  • Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. For more information, see Azure Marketplace - Microsoft Cost Management. More information on different listing options is present in Introduction to listing options

• Marketplace is not enabled for the Azure subscription.

  • Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. Refer Azure Marketplace - Microsoft Cost Management.

• Plan by publisher is not available to you for purchase due to private marketplace settings made by your tenant’s IT administrator.

  • Customer uses private marketplace to limit the access of its organization to specific offers and plans. The specific offer or the plan weren't set up to be available in the tenant's private marketplace. Contact your tenant’s IT administrator.

• The EA subscription doesn't allow Marketplace purchases.

  • Use a different subscription or check if your EA subscription is enabled for Marketplace purchase. For more information, see Enable Marketplace purchases.

You can't create a resource

To set up Azure Native Qumulo Scalable File Service integration, you must have Owner or Contributor access on the Azure subscription. Ensure that you have the proper access on both the subnet resource group and the Qumulo service resource group before you start the setup.

For successful creation of a Qumulo service, custom role-based access control (RBAC) roles need to have the following permissions in the subnet and Qumulo service resource groups:

• Qumulo.Storage/*

• Microsoft.Network/virtualNetworks/subnets/join/action

Get support

You can request support from the Azure portal, or go to the Qumulo support page.

Begin by signing in to the Azure portal.

1. In the Azure portal, go to the resource.
2. From the service menu, select Support + troubleshooting > New Support Request. New Relic support request appears in the working pane.
3. Select the partner's link to log a support request.

Related content

• What is Azure Native Qumulo?