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CRM Bookshelf

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Planning CRM implementation is the most important part of a good CRM program. Here are some recommended books in that space, besides the ones already listed in my blog sidebar:

CRMattheSpeedofLight

 

 

CRM at the Speed of Light by Paul Greenberg

 

 

CRMapracticalguide

 

 

A Practical Guide to CRM by Janice Reynolds

 

 

CRMtheultimateguide

 

 

The Ultimate CRM Handbook by John Freeland

 

 

CRMhandbook

 

 

The CRM Handbook by Jill Dyché

 

 

There are more great books coming in the near time frame so keep looking out for them. I've mentioned one of them in the blog. :o)

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