lineGetAgentInfo function (tapi.h)

The lineGetAgentInfo function returns a structure holding the ACD information associated with a particular agent handle. It generates a LINE_PROXYREQUEST message to be sent to a registered proxy function handler, referencing a LINEPROXYREQUEST structure of type LINEPROXYREQUEST_GETAGENTINFO.

LONG lineGetAgentInfo(
  HLINE           hLine,
  HAGENT          hAgent,
  LPLINEAGENTINFO lpAgentInfo
);

hLine

Handle to the line device.

hAgent

Identifier of the agent whose information is to be retrieved.

lpAgentInfo

Pointer to a structure of type LINEAGENTINFO. If the request succeeds, this structure is filled with the agent statistics.

Returns a request identifier if the asynchronous operation starts; otherwise, the function returns one of the following error values:

LINEERR_INVALLINEHANDLE, LINEERR_INVALPARAM, LINEERR_NOMEM, LINEERR_OPERATIONFAILED, LINEERR_OPERATIONUNAVAIL, LINEERR_RESOURCEUNAVAIL, LINEERR_UNINITIALIZED.

Prior to calling the lineGetAgentInfo function, the application should set the dwTotalSize member of the LINEAGENTINFO structure to indicate the amount of memory available to TAPI for returning information.

About Call Center Controls

LINEAGENTINFO

LINEPROXYREQUEST

LINE_PROXYREQUEST