Check your knowledge

You've been asked to set up Dynamics 365 Customer Service to allow service representatives to better collaborate with colleagues in scenarios where they could use assistance. You want representatives to provide a description of the problem that they're having and then have Dynamics 365 suggest team members who can help based on the issue. Which collaboration feature does this scenario describe?

You've been asked to set up Dynamics 365 Customer Service so that representatives can create and associate Microsoft Teams Chat conversations with customers as needed. After you turn on Microsoft Teams Chat inside Dynamics 365, what is your next step?

You're setting up the Customer support swarming by using Teams feature in your environment. You need to ensure that the system can identify qualified individuals based on details that the representative has provided in the swarm request. After you define skills in the system, what do you need to do to ensure that the system can find the appropriate people?