Get ready for Microsoft Engage Center (Services Hub)
Overview
Microsoft Engage Center is the new digital experience replacing Services Hub. Built on Azure, it brings new features to enhance your Microsoft enterprise support experience, alongside Services Hub. New features and capabilities will be gradually rolled out to help you optimize your Microsoft Unified experience. This article provides you with information to help you prepare for new features and capabilities.
Management and administration
Depending on your network configuration, you might need to add the Microsoft Engage Center URL to your allowlist. For more information, see Allow the Microsoft Engage Center URLs on your firewall or proxy server.
Work together with your Microsoft Customer Success Account Manager (CSAM) to remove Services Hub Workspaces that are no longer needed or used. For more information, see Microsoft Services Hub Workspaces overview.
Subscribe to receive direct updates about Microsoft Engage Center in your Profile. For more information, see The Services Hub home page.
Frequently Asked Questions (FAQs)
The documentation on other pages seems inconsistent with the information shared on this page. Why are there differences?
Microsoft Engage Center has been in a limited preview for a small set of customers for several months. The published documentation for Microsoft Engage Center with feature details is specifically for these customers. This article details more functionality to be deployed before Unified and Premier support customers are migrated. As new functionality comes online in production, we'll update the rest of the documentation to match.