Manage Copilot Studio messages and capacity

The Microsoft Copilot Studio capacity management experience in the Power Platform admin center allows administrators to manage Copilot Studio message capacity, while monitoring overall capacity consumption. This experience provides an overview of the licensing models in use. This experience allows administrators to efficiently manage their available session capacity.

Use the Summary tab

The licensing summary view shows usage of both prepaid and session-based capacity units.

Purchasing a Copilot Studio license includes a specified number of billed message units pooled across the tenant, which must be assigned to an environment to allow Copilot Studio features for agents in that environment.

Capacity management features allow administrators to allocate prepurchased capacity across environments, within the tenant, based on anticipated usage of Copilot agents in each environment. The Capacity summary section of the page includes daily consumption data at the environment-level for up to three months, helping to determine appropriate capacity needs.

The consumption monitoring views in capacity management provide detailed, daily usage data for the current month-to-date, the last two full months, and monthly data for the past 12 months, supporting budgeting and licensing planning.

Capacity summary

When viewing the Copilot Studio summary, the following cards are displayed in the Capacity summary section on the page and provide information to you.

Pay-as-you-go messages

This card displays the count of active billing plans with the Copilot Studio meter applied, along with the month-to-date total of Copilot Studio message units billed to these plans. A billing plan in the Power Platform admin center is a configuration that allows administrators to group one or more environments, allowing them to track and bill Copilot Studio message capacity usage directly to an Azure subscription on a pay-as-you-go basis.

Prepaid capacity

The Prepaid capacity card shows the number of prepaid capacity units that have been purchased, assigned, and consumed. These units can be either session-based or message capacity units, with a link provided to manage each type.

Messages capacity tab

The following cards are displayed in the Messages capacity tab.

Capacity consumption by product

This tile presents a product-focused view of Copilot Studio message units consumed, detailing the number of units deducted from prepaid capacity packs and/or pay-as-you-go units.

If Copilot Studio message units are consumed for Microsoft 365 Copilot Chat, the number of units consumed can be found under the Microsoft 365 Copilot Chat product.

Total capacity consumption trend

Displays the daily trend of capacity consumption over the past three months.

Message usage by environment

Highlights the top environments based on Copilot Studio message usage.

Use the Environments tab

The Environments tab provides details on the Copilot Studio message capacity consumed per environment, including the number of messages deducted from the prepaid capacity and the units billed under pay-as-you-go plans. It also indicates the environment's status, such as whether it's within capacity or in overage, if capacity is allocated, and if pay-as-you-go is used.

To view Copilot Studio capacity consumed for Microsoft 365 Copilot Chat, select the Microsoft 365 Copilot Chat environment in the environment selection page.

View the Copilot Studio capacity consumed within that environment. The following cards are displayed on the Messages capacity tab.

Capacity consumption by product

This tile provides a product-focused summary of Copilot message units consumed, showing the number of units deducted from prepaid capacity packs and/or pay-as-you-go units.

Message consumption details

The grid displays a list of Copilot agents consuming capacity, including the associated product, feature name, and the count of billed versus nonbillable messages.

Manage capacity

Capacity allocation can be managed in the Power Platform admin center.

To allocate, complete the following steps depending on whether you're using the new admin center or the classic admin center .

In the allocation panel, select an environment and specify the number of messages to allocate in the Messages textbox.

Overage management

When consumption exceeds the preallocated capacity, you can choose to draw capacity from the available capacity in the tenant or opt to bill overages to a linked pay-as-you-go plan.

Frequently asked questions

What is a message?

A message represents a single interaction between a user and a Copilot agent, counted as one unit of consumption. Each message is defined as a request sent to Copilot that prompts a response or action.

Why should I use a pay-as-you-go plan?

Pay-as-you-go plans provide these benefits:

• Flexibility: Since your usage may fluctuate, pay-as-you-go plans allow for scalability and flexibility. You pay for only what you use.
• Business continuity: Given that Copilot Studio is the way to pay for the use of agents that are critical to business continuity, the pay-as-you-go model overcomes any concern associated with reaching the limits of purchased message quantities.
• Availability: Your users can benefit from the agents you build, without requiring separate licenses.
• Cost savings: Reduce the hassle of prepaid capacity inventory management. No more unused capacity expiring at the end-of-the-month.
• No commitment: Get started with pay-as-you-go right away without locking into any long-term commitments and without any upfront costs.

If I have used the Pay-as-you-go plan, can I grant my users access to Copilot Studio

Yes, you can manage access to Copilot Studio. In the Power Platform admin center, navigate to Settings and update the Copilot Author setting. There, you can assign a security group, and only members of that group have access to Copilot Studio.