View email delivery status
A survey invitation record is created for each survey email that's sent, either through built-in email editor or with Power Automate. You can view the invitations that are associated with a survey on the Send tab. The survey invitations report shows statistics and details about the invitations, including:
- Recipient: The name and email address of the recipient.
- Status: The status of the invitation email, either queued, failed, or sent.
- Created on: The date on which the invitation was sent.
If the status of an invitation email is Failed, hover over the status to view the following information:
Failure reason: The reason the email failed to send
- Spam complaint
- Soft bounced
- Hard bounced
- Block bounced
- Invalid email address
- Invalid recipient address
- Invalid sender address
- Invalid reply to address
- Email activity expired
- Cache block bounced
- Cache hard bounced
- Email blocked by suppression
- Email failed due to unknown error
Bounce category: The email's bounce category.
Bounce details: The error message received from the destination email server.
In the following example, the survey invitation failed because the mailbox isn't accepting the email:
This information helps you to understand the reason the survey didn't reach the intended recipients. You can use this information to create effective survey reports and schedule reminders, and follow-ups.