Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate

As a candidate for this certification, you’re a Microsoft Dynamics 365 Field Service functional consultant. You’re responsible for implementing solutions that:

• Schedule resources to meet customer requirements.
• Optimize resources by matching skills, locations, and availability.
• Equip frontline workers with the information and tools to deliver great service.
• Build a service history of customer assets.

You’re responsible for:

• Configuring the default administration areas of the Field Service application.
• Configuring resources and scheduling.
• Configuring service agreements and booking setups.
• Managing work orders, incident types, and bookings.
• Managing customer assets.
• Installing and configuring the Field Service mobile app.
• Enhancing Field Service based on customer requirements.

As a candidate, you should have a basic understanding of field service principles and the role the Field Service app plays in relationship to the Dynamics 365 suite of applications, including integration of:

• Microsoft Power Platform
• Dynamics 365 Customer Service
• Microsoft 365 apps
• Dynamics 365 Remote Assist
• Dynamics 365 Guides

You should understand:

• Industry terminology
• Field service processes
• Work order lifecycle
• Uses for Copilot in Field Service
• Best practices