Field Notes Goodness

Whilst National Express gets customer service woefully wrong, Field Notes gets it just right. Not only did my pack of 3 Field Notes notebooks show up in good time last week, they pack in a few treats to keep you smiling and knowing that they actually care about your custom. My pack included a pencil, pen, elastic band a sticker. All of them probably cost a dollar when added in bulk to a pack like this….but it’s a dollar well spent as I’ll go back and buy more of their products and recommend them to my friends.

It’s actually pretty easy to get customer service right and not much harder to do customer delight.