Hello,
Welcome to Microsoft Q&A!
For your scenario, I suggest that you might need to open a support ticket for this.
Please contact our paid support at MS Support. You will get 1:1 support on that. Select Developer Tools -> Windows UWP Development -> Windows 10 Universal App Dev -> Devices and Sensors Development in the support page and you could contact the team. Please kindly note that your support ticket will be free if it is Microsoft's issue.
Thank you