Word and Outlook Crashed and won’t open

Robert Hillier 0 Reputation points
2025-03-14T02:38:57.0133333+00:00

My Word and Outlook suddenly refused to open . I have been using both programs for over 15 years. How do I restore them on my Apple I Mac Desk top and all my files?

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 28,746 Reputation points Microsoft External Staff
    2025-03-14T07:53:26.38+00:00

    Hi,

    What version of Office and Mac are you using?

    First please force quit and restart:

    • Quit both Word and Outlook by selecting "Quit" or "Force Quit" from the Apple menu.
    • Restart your iMac.

    Then Remove Preferences Files:

    • Quit all Microsoft Office applications.
    • Open Finder, then click "Go" > "Home" > "Library" (hold down the OPTION key if the Library folder is hidden).
    • Open "Preferences" and drag com.microsoft.Word.plist and com.microsoft.Outlook.plist to the desktop.
    • Restart Word and Outlook to see if the issue is resolved. If it is, you can delete the plist files; if not, restore them to their original location

    I also suggest you refer to this support article to uninstall Office for Mac completely and re-install it:

    https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.

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