Need a new Microsoft product code

tamim aslamy 0 Reputation points
2025-03-13T19:08:01.96+00:00

Purchased a laptop yesterday with Microsoft product I installed it. The computer stopped working so I got a new computer this morning. Need a new product code.

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  1. JimmyYang-MSFT 57,591 Reputation points Microsoft External Staff
    2025-03-14T02:49:36.3166667+00:00

    @tamim aslamy

    Here are a few steps you might consider:

    1. Determine the License Type:

      • OEM licenses: If your original Microsoft product came preinstalled on your laptop (an OEM license), it’s generally tied to that specific machine and isn’t transferable.

      • Retail licenses: If you purchased a full (retail) copy, those are generally transferable to a new device (provided you remove it from the old one).

    1. Check Your Microsoft Account:

      • Many modern Microsoft products (like Windows 10/11 or Office) now use digital licenses that are linked to your Microsoft account. Sign in to your account at account.microsoft.com to see if your license is tied to your new device.

      • Sometimes, reactivating a digital license simply requires your new PC to be connected to the internet and signing in with the same account.

    1. Contact Microsoft Support:

      • If you’re not sure about the license type or need to transfer a retail license, the best course of action is to contact Microsoft Customer Support. They can verify your purchase history and help guide you through any license transfer or reactivation process.

      • Have your proof of purchase handy (receipt, order number, etc.) as well as any product key details from your original device.


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