Creating an Azure Free Account

Question

Creating an Azure Free Account

Michael Jonathan Torres 0

Good day!

I'm faced with the problem: "We’re unable to validate your phone number." I am from the Philippines and I am trying to create a free Azure Account and the phone number is not supported by Microsoft Azure.

I have already tried going to the Help + support to submit a ticket, but it seems that I have the same exact problem as this forum: https://learn.microsoft.com/en-us/answers/questions/2156656/creating-an-azure-free-account-we-re-unable-to-val

Similarly to the author of the post, what happened to me is:

I went to https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account?icid=portal and clicked on "Try Azure for free"
Upon entering my information and my phone number, I'm faced with the prompt "We’re unable to validate your phone number."
With no success, I contacted Microsoft support through live chat, and was led to Azure Help + support.
Unfortunately, I also faced a ticket saying: "® Experiencing authentication issues The portal is having issues getting an authentication token. The experience rendered may be degraded." With additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support'..."

Would highly appreciate for the resolution of this problem. Thanks!

Adam Kozma 0 Reputation points

2025-03-13T13:25:23.9533333+00:00

Same problem
Adamy66 0 Reputation points

2025-03-13T13:29:36.14+00:00

Thank you Adam for letting others know!
Raja Pothuraju 16,430 Reputation points Microsoft External Staff

2025-03-13T13:30:44.5+00:00

Hello @Adam Kozma,

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/and select the Microsoft Entra ID tag when submitting your question.
Adam Kozma 0 Reputation points

2025-03-13T13:32:41.4666667+00:00

Thank you, I have already solved the problem, but I was not able to delete my comment.
Kind Regards,
Adam

1 answer

Your answer

Adam Kozma 0 Reputation points

2025-03-13T13:25:23.9533333+00:00

Same problem
Adamy66 0 Reputation points

2025-03-13T13:29:36.14+00:00

Thank you Adam for letting others know!
Raja Pothuraju 16,430 Reputation points Microsoft External Staff

2025-03-13T13:30:44.5+00:00

Hello @Adam Kozma,

I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.

Please create a new Q&A post at https://learn.microsoft.com/en-us/answers/questions/ask/and select the Microsoft Entra ID tag when submitting your question.
Adam Kozma 0 Reputation points

2025-03-13T13:32:41.4666667+00:00

Thank you, I have already solved the problem, but I was not able to delete my comment.
Kind Regards,
Adam

Answer 1

Hello @Michael Jonathan Torres,

Thank you for sharing us details over email.

To address the issue, we contacted our support team and raised a ticket with the Azure Subscription/Account Review team.

A support engineer from the Account Review team unblocked your phone number, allowing you to sign up for a new Azure tenant.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Creating an Azure Free Account

1 answer

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