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Windows 24H2 version connection to shared printer stuck

振悦 霍 0 Reputation points
2025-03-13T06:41:22.1866667+00:00

After upgrading my machine from Windows 23H2 version to 24H2 version, I am unable to use the printer shared on the company's print server. After submitting the print, it will get stuck, but it can print through the IP connection room. I have tried replacing the "dll" file of the printer and opening "SMB1.0", but none of them worked. Going back to 23H2 version works fine, and all computers in the company have this problem. I would like to ask if 24H2 version has made some changes and how to restore it

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Molly Lu-MSFT 1,571 Reputation points Microsoft External Staff
    2025-03-13T09:28:09.79+00:00

    Hello,

    Thank you for posting in Microsoft Q&A.

    Based on the description, I understand your question is related to issue after upgrade.

    Check that you have the correct credentials for the shared printer. You might need to create user accounts and passwords on the print server for each user accessing the printer.

    Use the ping command with your printer's IP address to ensure network connectivity is established.

    Temporarily disable any antivirus or firewall programs that might be blocking the connection.

    Try adding the shared printer manually through the Control Panel:

    Go to Control Panel > Devices and Printers.

    Click on Add a printer.

    Select The printer that I want isn't listed.

    Choose Select a shared printer by name and enter the path to the printer (e.g., \PrintServer\PrinterName).

    Restart the Print Spooler service to clear any stuck print jobs:

    Open Services (type services.msc in the Run dialog). Find Print Spooler in the list. Right-click and select Restart.

    Have a nice day.

    Best Regards,

    Molly

    ============================================

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