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I have successfully activated $25000 Azure credits and could see that in the foundershub. But next day credit reverted and no longer see the credits in the portal.
But when I check my usage at https://www.microsoftazuresponsorships.com/Balance, and there I can see full credits. Please help me with this.
Confirmation Email:
This is how it showed yesterday:
This is how it showing today:
But still I can see the credits in here:
Kindly help me with this.
Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 85%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Dear Rakesh,
The same issue is happening for us , yesterday it was showing 50K and today it has reverted back to 25K in founders hub portal while the sponsorship portal still shows that we have 50K credits.
So there seems to be some issue with founders hub portal. Help to rectify it.
Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 16%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
For further assistance, you may need to collaborate with a billing engineer to ensure that your credits are properly assigned to the correct account. Could you please create a support ticket with the billing team here. They will be able to assist you in resolving this matter efficiently.
Thank you.
Hi Rukshan Dangalla,
If your Azure credits are no longer visible in the Founders Hub but appear as active in the Azure Sponsorship Portal, please ensure that your $25,000 Azure credits were properly activated in the Founders Hub. Startups must activate their Azure credits within 90 days of accepting the program agreement, and the activation process must be fully completed.
Additionally, please verify that all tasks in the verification checklist were completed during activation. Only account owners can access and monitor the Azure Sponsorship Portal, so ensure you are signed in with the registered Azure sponsorship account when checking or attempting to view your credits in the Founders Hub. This may be a synchronization issue within the Founders Hub portal.
If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.Please reach out to us if you have any other queries.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hi @Rakesh Gurram thanks for the update. I strongly believe this is a synchronization issue.
Created a support ticket and waiting for the response. And @Gaurav Vijayvergia I'll keep you posted as well.
Thanks
Support contacted me back and issue was due to the sync delay. After 48 hours I started seeing correct credit balance in the founders hub.
Thanks all