Persistent Error AADSTS160021: Application Requested a User Session That Does Not Exist

Question

Persistent Error AADSTS160021: Application Requested a User Session That Does Not Exist

규철 조 5

I am encountering a persistent error when attempting to log in to the Azure Portal. The error message I receive is as follows:


{
  "sessionId": "692ab97f4b984887b5e0de3a1f05847d",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: 197de058-95f5-4b88-bb8c-600e07051d00 Correlation ID: f1d86459-63de-4640-8be8-ff5918bb422c Timestamp: 2025-03-12 10:43:45Z",
      "clientId": "f9885e6e-6f74-46b3-b595-350157a27541",
      "scopes": [
        "https://graph.microsoft.com//.default"
      ]
    }
  ]
}

I have attempted several troubleshooting steps including clearing browser cache and cookies, trying different browsers and using incognito mode, but the error continues to occur. It appears that the application is requesting a user session that does not exist, which is preventing a successful login.

Could you please investigate this issue and provide guidance or a resolution?

I arbitrarily selected a child tag.

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Answer 1

Hello @규철 조 ,

I Understand that you are getting Interaction required: AADSTS160021: Application requested a user session which does not exist.

When you try to log in to Microsoft Entra ID by using your personal Microsoft Accounts (Outlook, Hotmail or OneDrive), you are connected to the Microsoft Services tenant by default. Within the default tenant, there is no linked directory for performing any actions. This behavior is expected.

As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

Solution: For this purpose, you need to create your own tenant rather than using the Microsoft Services tenant.

To create a new tenant, open in-private/incognito browser window (just to avoid SSO), access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.

If you still want to access Entra portal using your personal Microsoft account only, you can invite that user as a guest user as mentioned here : https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory and assign the Global Administrator role.

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Persistent Error AADSTS160021: Application Requested a User Session That Does Not Exist

1 answer

Your answer