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Need help recovering access to Microsoft Learn Sandbox

Donald Sebastian Leung 20 Reputation points
2025-03-12T02:11:20.6133333+00:00

I created a Microsoft Learn sandbox yesterday to learn Azure and was prompted to configure MFA for the Microsoft Learn tenant:

  • Account: ******@gmail.com
  • Directory: learn.docs.microsoft.com
  • Tenant ID: 604c1504-c6a3-4080-81aa-b33091104187

This morning I did a stupid thing - thinking that my sandbox has expired and the MFA code is no longer relevant, I deleted it from my Google Authenticator app. Now I just realized that the tenant stays the same even after sandbox deletion and I can't log in to my Microsoft Learn tenant due to losing my MFA code.

Is there a way to recover access to Microsoft Learn after getting locked out of MFA, or otherwise delete the directory and start afresh? Note that I can access my default directory - I'm just locked out of the Microsoft Learn directory specifically.

Azure Training
Azure Training
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Training: Instruction to develop new skills.
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Accepted answer
  1. Pradeep M 6,420 Reputation points Microsoft External Staff
    2025-03-13T05:43:00.04+00:00

    Hi Donald Sebastian Leung,

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer. 

    Ask: Need help recovering access to Microsoft Learn Sandbox 

    Solution: I followed the steps outlined in the documentation (Leave an organization where you have a guest account) and was able to resolve the issue. After a 30-minute waiting period, I rejoined the Microsoft Learn Sandbox directory and accessed it without any issues. 

    Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members. 

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  2. Donald Sebastian Leung 20 Reputation points
    2025-03-12T02:48:55.16+00:00

    Think I found the answer here: https://learn.microsoft.com/en-us/entra/external-id/leave-the-organization

    Let's wait for 30min and see if I can rejoin the Microsoft Learn Sandbox directory and access it normally.

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