Migration didn't work as planned

Question

Migration didn't work as planned

Daniil Ryzhkov 0

Hello.

We had to install pretty complicated vendor SDK there and have spent quite a lot of time on it.

Finally we have came to the point where we need to run this VM in a cloud. Unfortunately the license there has been expired at the beginning of 2025.

Here is what was advertised by support agent before we joined Azure:

understand how frustrating it can be to have your VM shut down every hour, especially after investing so much time in setting it up.

For this kind of matter you can migrate your current VM, including the installed vendor SDK, to a new VM with a valid license. Azure Migrate is a tool that can help you with this process. It supports both agent-based and agentless migration methods

However, when we completed migration, the issue just persisted and we were left with the same image just deployed to azure. Anything we can do?

Srinivasa Reddy Jaggavarapu 10 Reputation points Microsoft External Staff

2025-03-12T14:01:45.7566667+00:00

Hi Daniil Ryzhkov,

The main issue here is that your virtual machine (VM) license has expired, which is causing the VM to shut down every hour. Even you migrated the VM to Azure using Azure Migrate, the license problem continues because the migration process copied your existing setup which including the expired license. To resolve this, you need to update or renew the software license for the VM. Follow these steps to resolve the issue.

Firstly, verify the new VM in Azure having a valid license. If the license has expired, you need to get a new one or consider using Azure's options for extending support.

Reach out to the vendor who provided the SDK to see if they can extend or renew your license. They can also offer a way to update the license key directly on the VM.

Once the vendor provides a new license key you can update it on the VM in Azure. This should resolve the issue of the VM shutting down every hour.

If updating the license does not work or if the vendor provides a new version of the SDK that requires a fresh setup, you might need to deploy a new VM with the updated software.

After updating the license, make sure that the software is functioning correctly without any interruptions.

You can check the following Microsoft Docs for additional guidance on managing licenses and using Azure Migrate:

https://learn.microsoft.com/en-us/azure/migrate/migrate-services-overview

If you had a chance to review my response to your question and found it helpful, please consider clicking "Upvote" on my post. Let us know if you need any further assistance. Thank you!

Your answer

Srinivasa Reddy Jaggavarapu 10 Reputation points Microsoft External Staff

2025-03-12T14:01:45.7566667+00:00

Hi Daniil Ryzhkov,

The main issue here is that your virtual machine (VM) license has expired, which is causing the VM to shut down every hour. Even you migrated the VM to Azure using Azure Migrate, the license problem continues because the migration process copied your existing setup which including the expired license. To resolve this, you need to update or renew the software license for the VM. Follow these steps to resolve the issue.

Firstly, verify the new VM in Azure having a valid license. If the license has expired, you need to get a new one or consider using Azure's options for extending support.

Reach out to the vendor who provided the SDK to see if they can extend or renew your license. They can also offer a way to update the license key directly on the VM.

Once the vendor provides a new license key you can update it on the VM in Azure. This should resolve the issue of the VM shutting down every hour.

If updating the license does not work or if the vendor provides a new version of the SDK that requires a fresh setup, you might need to deploy a new VM with the updated software.

After updating the license, make sure that the software is functioning correctly without any interruptions.

You can check the following Microsoft Docs for additional guidance on managing licenses and using Azure Migrate:

https://learn.microsoft.com/en-us/azure/migrate/migrate-services-overview

If you had a chance to review my response to your question and found it helpful, please consider clicking "Upvote" on my post. Let us know if you need any further assistance. Thank you!

Share via

Migration didn't work as planned

Your answer