Hi @lucy
Sorry for giving you a bad experience.
Could you please tell us which version of Office are you using?
Please go to File > Account
, check the version number under Product Information.
Other users have also reported the same situation in the Q&A forum: Why is Microsoft Word back to using those horrible robotic voices in read-aloud?
This is probably caused by Office updates. We recommend that you vote for following post in the feedback forum. The more people vote, the voice louder, and the Microsoft development team will know the needs of users.
Read Aloud voices changed
Thank you for your understanding and support.
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