Hello,
- If the issue occurred with BOSD, we could try to check the dump file.
Here is the link for reference:
How to open and analyze crash dump files on Windows 10 | Windows Central
- Try to check the issue in clean boot environment.
How to perform a clean boot in Windows - Microsoft Support
- If a clean installation is possible, we could try to perform a reinstallation to verify whether this is a hardware issue.
Have a nice day.
Best Regards,
Hania Lian
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