Azure Application Insights alert won't sent e-mail to teams channel

Question

Azure Application Insights alert won't sent e-mail to teams channel

Juul van de Wal 0

Within Application Insights I have setup a Alert. This alert will be used to receive notification in a teams channel within Microsoft Teams. Therefore I have created multiple Action groups.

Action group that sends an email to teams channel 'Alerting - PRD'
Action group that sends an email to teams channel 'Alerting - ACC'
Action group that sends an email to teams channel 'Alerting - TST'

Now there is this strange thing. When I link the alert to 'Alerting - PRD' I receive an e-mail within the teams channel. However when I link the same alert to 'Alerting - ACC' or 'Alerting - TST' I don't receive any e-mail within the teams channel.

I cannot understand why this wont work as the alert and action groups are identical except for the names. Also, there is no supression rule active and the e-mail adresses are valid.

Lastly, when testing the Action groups Application Insights says the test mail was send successfully, though I don't receive the test e-mail for the ACC en TST Action group.

Can someone help me understand why this is happening?

Apurv G 0 Reputation points Microsoft Employee

2025-03-08T18:06:58.4433333+00:00

I suspect the working alert rule was created a long time ago and your recent alert rules are probably using the teams channel/group email address to set-up notifications. You must know that msteams channel/group can restrict on who can send email to it. Have you looked into moderation settings? https://support.microsoft.com/en-us/office/change-moderator-roles-and-settings-in-a-channel-in-microsoft-teams-6ac54758-3440-4f6a-9bd5-cebf97cb7ea6

Additionally, have you tried sending an email to this email address from your inbox, does that work?
Juul van de Wal 0 Reputation points

2025-03-11T13:27:56.94+00:00

Hi,

I have checked the moderation settings and there is no moderation active. Meaning everyone can start new posts.

Also, when I send an e-mail to this channel, the e-mail becomes visible in the channel. This even does make it more strange why sending an e-mail via Application doesn't work.

Do you have more suggestions?

Kind regards,

Juul van de Wal
Shree Hima Bindu Maganti 3,675 Reputation points Microsoft External Staff

2025-03-12T08:16:42.82+00:00
Hi @Juul van de Wal
Thanks for your Update.
There could be a few reasons why the alerts linked to 'Alerting - ACC' and 'Alerting - TST' aren't sending emails to the Teams channels, while 'Alerting - PRD' is working fine.

Make sure 'Alerting - ACC' and 'Alerting - TST' are set up correctly and that the email addresses are valid and set up to receive emails. Check if the email server settings allow emails from Application Insights to be delivered to Teams channels. Sometimes, configurations or restrictions might block emails. Look for any spam filters or inbox rules that could be affecting email delivery to those action groups. Ensure you haven't hit any rate limits for sending emails to Teams channels, as too many emails to one address can get blocked. Since the test email was sent successfully, double-check the logs or history of the action groups for any errors or warnings about email delivery. Confirm that Teams channel settings allow emails to be posted. Even if moderation is off, other settings might affect email visibility. Verify that the email server settings allow emails from Application Insights to be delivered to Teams channels. Sometimes, specific configurations or restrictions may prevent emails from being received.

Check for any spam filters or inbox rules that might be blocking emails to those action groups.

Make sure you haven't exceeded any rate limits for sending emails to Teams channels. Too many emails to one address can result in blocks.

Since the test email was sent successfully, double-check the logs or history of the action groups for any errors or warnings about email delivery.

Confirm that Teams channel settings allow emails to be posted. Even if moderation is off, other settings might affect email visibility.
Let me know if you have any assistances.
Juul van de Wal 0 Reputation points

2025-03-13T16:08:55.7633333+00:00

Hi Shree Hima Bindu Maganti,

Thank you for your reply.
I've received a simple solution.

When opening the teamschannel > click on 3 dots > click on 'Get email address' > open 'Advanced settings' > select the option 'Anyone can send emails to this address.

The above was not visible for members of the teams. So I first needed to become an 'Owner' of the teamschannel.

Thanks. This issue is solved.

1 answer

Your answer

Apurv G 0 Reputation points Microsoft Employee

2025-03-08T18:06:58.4433333+00:00

I suspect the working alert rule was created a long time ago and your recent alert rules are probably using the teams channel/group email address to set-up notifications. You must know that msteams channel/group can restrict on who can send email to it. Have you looked into moderation settings? https://support.microsoft.com/en-us/office/change-moderator-roles-and-settings-in-a-channel-in-microsoft-teams-6ac54758-3440-4f6a-9bd5-cebf97cb7ea6

Additionally, have you tried sending an email to this email address from your inbox, does that work?
Juul van de Wal 0 Reputation points

2025-03-11T13:27:56.94+00:00

Hi,

I have checked the moderation settings and there is no moderation active. Meaning everyone can start new posts.

Also, when I send an e-mail to this channel, the e-mail becomes visible in the channel. This even does make it more strange why sending an e-mail via Application doesn't work.

Do you have more suggestions?

Kind regards,

Juul van de Wal
Shree Hima Bindu Maganti 3,675 Reputation points Microsoft External Staff

2025-03-12T08:16:42.82+00:00

Hi @Juul van de Wal
Thanks for your Update.
There could be a few reasons why the alerts linked to 'Alerting - ACC' and 'Alerting - TST' aren't sending emails to the Teams channels, while 'Alerting - PRD' is working fine.

Make sure 'Alerting - ACC' and 'Alerting - TST' are set up correctly and that the email addresses are valid and set up to receive emails. Check if the email server settings allow emails from Application Insights to be delivered to Teams channels. Sometimes, configurations or restrictions might block emails. Look for any spam filters or inbox rules that could be affecting email delivery to those action groups. Ensure you haven't hit any rate limits for sending emails to Teams channels, as too many emails to one address can get blocked. Since the test email was sent successfully, double-check the logs or history of the action groups for any errors or warnings about email delivery. Confirm that Teams channel settings allow emails to be posted. Even if moderation is off, other settings might affect email visibility. Verify that the email server settings allow emails from Application Insights to be delivered to Teams channels. Sometimes, specific configurations or restrictions may prevent emails from being received.

Check for any spam filters or inbox rules that might be blocking emails to those action groups.

Make sure you haven't exceeded any rate limits for sending emails to Teams channels. Too many emails to one address can result in blocks.

Since the test email was sent successfully, double-check the logs or history of the action groups for any errors or warnings about email delivery.

Confirm that Teams channel settings allow emails to be posted. Even if moderation is off, other settings might affect email visibility.
Let me know if you have any assistances.
Juul van de Wal 0 Reputation points

2025-03-13T16:08:55.7633333+00:00

Hi Shree Hima Bindu Maganti,

Thank you for your reply.
I've received a simple solution.

When opening the teamschannel > click on 3 dots > click on 'Get email address' > open 'Advanced settings' > select the option 'Anyone can send emails to this address.

The above was not visible for members of the teams. So I first needed to become an 'Owner' of the teamschannel.

Thanks. This issue is solved.

Answer 1

Hi @Juul van de Wal
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.
sol
I've received a simple solution.

When opening the teamschannel > click on 3 dots > click on 'Get email address' > open 'Advanced settings' > select the option 'Anyone can send emails to this address.

The above was not visible for members of the teams. So I first needed to become an 'Owner' of the teamschannel.

If the answer is helpful, please click Accept Answer and kindly upvote it so that other people who faces similar issue may get benefitted from it.

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Azure Application Insights alert won't sent e-mail to teams channel

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