This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 65%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Dear Microsoft Support,
This morning, we received an email and subsequently a call regarding an outstanding amount of EUR 10,707.23 on our Azure account. We are unsure of the reason for these charges, as we still have over EUR 70,000 in Founders Hub credits available until June 2025.
We would appreciate clarification on why the Pay-As-You-Go model appears to have been activated despite the remaining credits. Additionally, we would like to schedule a meeting at your earliest convenience to discuss the Microsoft credits and the continuation of our Azure usage beyond June 2025.
We are available for a call on Wednesday, March 12, 2025, from 12:00 onwards. Please confirm if this timing works for you or suggest an alternative.
Looking forward to your response.
Best regards, Saeed Arbabi | Presurgeo
Just checking if you had a chance to look at this. if so, can you please update it?
Hi ,
Thanks for reaching out to Microsoft Q&A.
You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.
https://azure.microsoft.com/en-in/support/create-ticket
Please feel free to click the 'Upvote' (Thumbs-up) button and 'Accept as Answer'. This helps the community by allowing others with similar queries to easily find the solution.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 76%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Hi Saeed Arbabi,
Just checking in to if you had a chance to see the responses provide by Vinodh247 to your question. Please let us know if they were helpful and don't hesitate to reach out to us if you face any issue.
If the answer provided by has helped, please click on the "Accept Answer" button so that it is useful for other members in the Microsoft Q&A community.
Thank you.