Azure AVDs are not showing user id assigned and instead showing as unassigned

Question

Azure AVDs are not showing user id assigned and instead showing as unassigned

Garza, Jorge (NTT) 20

Hi,

In Azure console, under hostpools, there are multiple AVDs in which have user assigned however it is displaying as it is not assigned. I'm able to login correctly and if I run a powershell cmdlet, it is showing the AVD is assigned to a user.

If I clicked under [Assign], my account is not listed because it is already assigned to this machine, however in console is showing is not assigned.

We have seen this starting in March and suddenly is getting back as normal and suddenly is doing this again.

We have reports using kql script and it is sending incorrect data (same as console) however in PS is fetching data correctly. We need to use kql to get reports

Does anyone know what is happening?

Thank you...

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BrianB 0 Reputation points

2025-03-05T10:45:47.1266667+00:00

We are having the same issue just in the past week. Most of our AVDs do not show they are assigned but we know they are.

2 answers

Your answer

BrianB 0 Reputation points

2025-03-05T10:45:47.1266667+00:00

We are having the same issue just in the past week. Most of our AVDs do not show they are assigned but we know they are.

Answer 1

Hi Garza, Jorge (NTT),

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Based on our understanding of your issue, we recommend that you refer to the following methods for troubleshooting:

In the event that your Azure Virtual Desktop (AVD) instances appear as unassigned in the Azure portal, despite users being assigned—an assertion you can verify using PowerShell—this situation may arise from several factors, including data synchronization problems, portal errors, or inconsistencies between the Azure management layer and your actual environment.
Additionally, confirm that your account possesses the appropriate Azure role (such as Desktop Virtualization Contributor) and verify that it has the necessary permissions to view and assign AVDs within the portal. It is also important to check for any conditional access policies or other security settings that may be impacting access to the portal.
Wait for a few minutes and refresh the Azure portal to see if the data becomes synchronized.
If the issue persists, try logging out and logging back in to the Azure portal, or clear the browser cache and cookies.

Verify the user assignment using the following PowerShell cmdlet to check whether the user is correctly assigned to the AVD:

Get-AzWvdSessionHost -ResourceGroupName <YourResourceGroup> -HostPoolName <YourHostPoolName>

Set-AzWvdSessionHost -ResourceGroupName <YourResourceGroup> -HostPoolName <YourHostPoolName> -SessionHostName <SessionHostName> -UserPrincipalName <UserEmail>

Please you can refer to the below documents:

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-desktop/troubleshoot-management-issues?source=recommendations

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-desktop/troubleshoot-set-up-overview?source=recommendations

If you found it helpful, could you kindly click the “Accept Answer and upvote” on the post.

If you have any further queries, please let us know we are glad to help you.

Garza, Jorge (NTT) 20 Reputation points

2025-03-05T00:00:58.6+00:00

Issue still going on and this is not only affected to me, other colleagues in different computers and different browsers are having this issue, even we have a logic app to query unassigned avds and it is returning the same value as the console.

Answer 2

toddhammer 0 Microsoft Employee

I appreciate the answer, but the customer said right off they verified with powershell and the user is assigned. It just doesn't show up in the portal. The second person said they have seen this in the last week. I'm a support engineer here in Microsoft and just got a case with this issue. This could very well be a bug. It's suspicious this came up all of the sudden. I'll update here if I find anything.

BrianB 0 Reputation points

2025-03-05T14:54:29.73+00:00

about 20 minutes after I posted on this thread, I checked our 15 Azure pools and they were all correct and assigned. We did not do anything to fix this and it seemed to mysteriously resolve overnight. yesterday, March 4th, almost every AVD was showing not assigned, even ones that were running and being used at that time.
Garza, Jorge (NTT) 20 Reputation points

2025-03-05T16:23:33.3466667+00:00

Thank you for the follow up....
Garza, Jorge (NTT) 20 Reputation points

2025-03-05T16:28:28.31+00:00

for me too, right now they are showing correctly in the portal, but this has been the symptom, one day is fine then during some period of time it happens again.
Garza, Jorge (NTT) 20 Reputation points

2025-03-05T17:01:07.19+00:00

However still getting issues with KQL query , i am still unable to get the information for assigneduser and it's showing as Null value, even when in portal shows fine
Suresh Estharakula 310 Reputation points Microsoft External Staff

2025-03-06T02:11:36.0766667+00:00
Hi Garza, Jorge (NTT),

Ensure that the assignedUser data is properly populated for the resource you are querying. There are instances where this information may not be accessible in specific resources, which can be influenced by the configuration of the session host or its current state.

It is possible to explicitly manage null values within the query to determine whether the assignedUser is genuinely absent or simply not accessible for some reason.

desktopvirtualizationresources | where type == "Microsoft.desktopvirtualization/hostpools/sessionhosts" | where isempty(properties.assignedUser) and properties.allowNewSession == true and name contains "-338" | project AVDName = split(name, "/")[1], HostPoolName = split(name, "/")[0], AssignedUser = iif(isnull(properties.assignedUser), "No Assigned User", properties.assignedUser)

Ensure you're accessing the correct part of the properties object for assignedUser.

desktopvirtualizationresources | where type == "Microsoft.desktopvirtualization/hostpools/sessionhosts" | where name contains "-338" | project name, properties.assignedUser, properties | limit 10

In certain instances, the individual executing the query may lack the necessary permissions to access the AssignedUser information for all resources. It is essential to verify that the account performing the query possesses adequate access rights to view the complete dataset, particularly if it originates from a limited scope.

If you have any further queries, please let us know we are glad to help you.
Garza, Jorge (NTT) 20 Reputation points

2025-03-06T15:58:14.7066667+00:00

This script was working fine before March 1 (we implemented this around 1 year ago approx.) and was giving us the information correctly. Since that date it has been randomly working. What makes that since March 1 something changed and not modified by our side. And it is not only 1 user / 1 vdi, I am talking about hundreds of avd in the same situation.
Suresh Estharakula 310 Reputation points Microsoft External Staff

2025-03-07T02:02:00.3766667+00:00

Hi Garza, Jorge (NTT),

We appreciate your feedback and are committed to improving your experience with the Q&A. I will work on finding an alternative solution to address your issue.
Garza, Jorge (NTT) 20 Reputation points

2025-03-10T16:37:30.2466667+00:00

Also, something I noticed last week, I deleted a bunch of entra devices on Feb 27 , and exactly on March 2nd these devices come back again in entra. same day as we started to have this issues..
Garza, Jorge (NTT) 20 Reputation points

2025-03-10T17:11:35.74+00:00
toddhammer 0 Reputation points Microsoft Employee

2025-03-10T18:15:29.4133333+00:00

The user not showing up turned out to be a portal change issue. The change was backed out. The portal issue should be resolved now.

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Azure AVDs are not showing user id assigned and instead showing as unassigned

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