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Issue with Browser Freezing and Input Lag on AVD When Accessing a Specific URL from Home

ryosk25 571 Reputation points
2025-03-04T04:38:02.35+00:00

When accessing the following URL via Azure Virtual Desktop, the browser freezes or input lag occurs:

https://m365.cloud.microsoft/chat/

This issue does not occur when connecting to AVD from the company environment.

However, it does occur when connecting from a home environment.

Multiple users have reported experiencing this issue when connecting to AVD from their home environments, so we believe it is unlikely to be caused by individual home network environments.

One possible factor could be the increased geographical distance.

Are there any possible countermeasures for this issue?

We appreciate your support.

Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
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  1. Pramidha Yathipathi 10 Reputation points Microsoft External Staff
    2025-03-06T02:19:34.4666667+00:00

    Hi ryosk25,

    The issue could be related to network latency when accessing Azure Virtual Desktop (AVD) from home. Since multiple users are experiencing this problem outside the company environment, here are a few things to check and try:

    1.Network Latency & Routing

    • Run a traceroute (tracert m365.cloud.microsoft) from both the company and home networks to compare routing differences.
    • Use ping to check response times and packet loss.

    2.AVD Connection Diagnostics

    • Use the AVD Connection Experience Analyzer to check for connectivity issues.
    • Run the mstsc /admin command to test the connection outside the standard AVD client.

    3.Browser & System Resources

    • Try different browsers (Edge, Chrome, Firefox) to see if the issue persists.
    • Check Task Manager for high CPU or RAM usage during the freeze.

    4.AVD Host Performance

    • If AVD host scaling is configured, check if performance degrades at peak usage times.
    • Consider increasing the session host VM size if resource contention is suspected.

    5.AVD Region & Proximity

    • If users at home are connecting to a different AVD region than the office, try using an AVD host closer to home locations.
    • Enable RDP Shortpath for better direct UDP-based connections.

    If the issue persists, checking Azure Monitor logs and AVD diagnostics can provide further insights.

    If the answer was helpful, please Accept answer and Upvote.

    Thank you

    1 person found this answer helpful.
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