Our Azure OpenAI service started randomly having issues processing files

Question

Our Azure OpenAI service started randomly having issues processing files

JP George 10

We are using file search to process documents - since this morning (but could have been a bit longer) we started to see issues where the model signals to us:

I encountered an error while searching the document for the specific details you requested. Could you try re-uploading the document so I can attempt the search again?

The documents seem like they've been processed fine in the ai.azure.com UI, the vector store is ready, etc. It seems like it gets a bit worse under continued usage. I think this goes public for the community so can't share service details.

santoshkc 13,350 Reputation points Microsoft External Staff

2025-03-07T09:59:33.2166667+00:00
Hi @JP George,

I'm sorry to hear that you're intermittently experiencing issues with Azure OpenAI's file search functionality. Where the files occasionally remain in an "In progress" state or fail to process, regardless of document size or type.

To address this issue, consider the following steps:

Check Azure Service Health: Verify if there are any ongoing service disruptions or outages affecting Azure OpenAI. You can do this by visiting the Azure status page.

Monitor Service Metrics: Utilize Azure Monitor to track metrics and logs related to your OpenAI service. This can help identify any anomalies or performance bottlenecks. Detailed guidance on monitoring Azure OpenAI Service is available here.

Since this issue appears to be intermittent, it could be due to a temporary network or server issue. You might try again later to see if the problem resolves itself. Additionally, clearing your browser cache and cookies or trying a different browser may help.
santoshkc 13,350 Reputation points Microsoft External Staff

2025-03-10T03:48:20.76+00:00

Hi @JP George,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Thank you.
JP George 10 Reputation points

2025-03-10T14:59:00.6233333+00:00

Hi @santoshkc - I'm sad to admit it's caused us to not run on Azure AI anymore, this was the 3rd of a random "unknown" issue using the AI service in a short period of time without explanation or status page updates.

2 answers

Your answer

santoshkc 13,350 Reputation points Microsoft External Staff

2025-03-07T09:59:33.2166667+00:00

Hi @JP George,

I'm sorry to hear that you're intermittently experiencing issues with Azure OpenAI's file search functionality. Where the files occasionally remain in an "In progress" state or fail to process, regardless of document size or type.

To address this issue, consider the following steps:

Check Azure Service Health: Verify if there are any ongoing service disruptions or outages affecting Azure OpenAI. You can do this by visiting the Azure status page.

Monitor Service Metrics: Utilize Azure Monitor to track metrics and logs related to your OpenAI service. This can help identify any anomalies or performance bottlenecks. Detailed guidance on monitoring Azure OpenAI Service is available here.

Since this issue appears to be intermittent, it could be due to a temporary network or server issue. You might try again later to see if the problem resolves itself. Additionally, clearing your browser cache and cookies or trying a different browser may help.
santoshkc 13,350 Reputation points Microsoft External Staff

2025-03-10T03:48:20.76+00:00

Hi @JP George,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Thank you.
JP George 10 Reputation points

2025-03-10T14:59:00.6233333+00:00

Hi @santoshkc - I'm sad to admit it's caused us to not run on Azure AI anymore, this was the 3rd of a random "unknown" issue using the AI service in a short period of time without explanation or status page updates.

Answer 1

Tomasella Patrick (Kalaidos ICT) 5

Same here... Also there's not Azure Status notification of something beeing wrong.

We're using Sweden Central as a location for our resource.

JP George 10 Reputation points

2025-03-10T15:01:01.6866667+00:00

Thanks! It was helpful to know we were not the only ones. It's caused us to start using a different service.
JP George 10 Reputation points

2025-03-10T15:03:01.16+00:00

Thanks! It was helpful to know we were not the only ones. It's caused us to start using a different service.
Tomasella Patrick (Kalaidos ICT) 5 Reputation points

2025-03-10T15:13:45.91+00:00

If i may ask.. what service did you switch to?
JP George 10 Reputation points

2025-03-10T16:23:23.0333333+00:00

For now OpenAI direct - we always tested against it, 0 issues so far. But it has an impact on compliance so also scoping out other alternatives.
santoshkc 13,350 Reputation points Microsoft External Staff

2025-03-12T14:06:34.44+00:00

Hi JP George,

Are you working under Sweden central region? And can you please share the Model you are working? Thank you.
JP George 10 Reputation points

2025-03-12T16:37:06.2433333+00:00

Hi @santoshkc , Sweden Central, gpt4o (August 2024 edition)
santoshkc 13,350 Reputation points Microsoft External Staff

2025-03-13T16:12:05.2+00:00

Hi JP George,

Since you're using GPT-4o (August 2024) in Sweden Central and I was able to reproduce the issue, this suggests a potential service-related problem or temporary network issue. If the issue worsens over time, it could be due to rate limiting, so reviewing Azure Monitor logs for failures and latency can help.

Thank you.

Answer 2

AZ Michal Marciniak 0

Hey,
We're also having problems with vector store API in sweden central region. When we switch to uk south region it works fine, but in the sweden central we are not able to upload files to vector store.

Share via

Our Azure OpenAI service started randomly having issues processing files

2 answers

Your answer