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I'm trying to go through the "Describe the core architectural components of Azure" (https://learn.microsoft.com/en-us/training/modules/describe-core-architectural-components-of-azure/) module for the Azure Fundamentals training. On the 4th slide, "Exercise - Explore the Learn sandbox", it had me activate the sandbox (see below):
Sandbox activated! Time remaining: You have used 1 of 10 sandboxes for today. More sandboxes will be available tomorrow.
On the right side of the screen, it's asking me to sign in, so I'm signing in using the same email I used to create my Microsoft Learn account. When I do this, I get this error:
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '18fbca16-2224-45f6-85b0-f7bf2b39b3f3' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.
If I keep trying, I eventually get this:
Sorry, but we’re having trouble signing you in.
AADSTS500200: User account 'REDACTED' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
Troubleshooting details
If you contact your administrator, send this info to them.
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Request Id: 3298bda5-355c-4323-bdf6-3cdfbdf24200
Correlation Id: 59ac21eb-8b78-43e0-9e8d-27f4bb000aa4
Timestamp: 2025-01-27T19:46:53Z
Message: AADSTS500200: User account 'REDACTED' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
I've tried Incognito mode, I've tried switching to Chrome, but I get the same error every time. I've tried to google it, but from what I understand I should be able to use a personal email to do Microsoft Learn. What's going on and how do I fix it?
This question is related to the following Learning Module
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
We appreciate your patience and your detailed post on the various ways you have tried to resolve the issue. We will reach out to our internal team and get back to you soon.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
hello!
I am currently having the exact same issue with my Microsoft Learn
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 44%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOB%3C/text%3E%3C/svg%3E)
I also have the same issue and on exactly the same module.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 28.999999999999996%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
I am currently experiencing the same issue with my Microsoft Learn
Request Id: 1d0e63ef-56d8-4bfc-950b-a282be003500
Correlation Id: 438c8cba-c6cf-4cfa-ba52-ae9967056403
Timestamp: 2025-02-02T20:59:33Z
Message: AADSTS500200: User account is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
@RNareddy Hello! Just checking on the status of this - it seems I am not the only one having this issue.
Hello Topel-2681,
Can you please share the screenshot of the error message you are seeing?
Thank you.
@RNareddy Hello! Just checking on the status of this - it seems I am not the only one having this issue.
I copied and pasted the text exactly, but sure I can take a screenshot too.
This is for me:
I'm encountering the exact same error as mentioned above. The same issue also occurs in the later session, "Describe Azure compute and networking services - Exercise - Create an Azure virtual machine."
I'm pretty sure that I am in the correct directory.
When I try to access Entra ID and manually add the account to the tenant, it seems that the default Sandbox Directory permissions do not allow me to do so.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 48%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
I also have the same error accessing sandbox.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 73%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Same issue
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 41%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEG%3C/text%3E%3C/svg%3E)
Has there been any update on this or has anyone found a solution that works for them? I am having the same problem. I've tried reaching out to chat with a live agent as well, but still nothing.
@RNareddy Hiya! Is it possible for us to get an update on this? Is there anything else that you need? This seems to be a pretty big issue!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
@RNareddy I am also experiencing this issue. Thanks for your help!
Having the same issue practicing in the sandbox on this particular module. Doesn't seem like we have the permissions to complete these exercises. Not sure if that's by default, but I'd like to get through the exercises with some hands-on practice.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 85%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
@RNareddy I am also having this issue. Are you able to provide an update for us on the current status from your side? It seems there are many people experiencing this since January and it is holding up the ability to perform hands on learning, which is critical for some of us to properly consume and retain training material.
If you don't have an update for us, could this issue please be escalated to someone who can more expediently address and resolve it, or at least be able to provide more consistent updates regarding such?
Comment deleted.
Having the same issue practicing in the sandbox on this particular module. Doesn't seem like we have the permissions to complete these exercises. Not sure if that's by default, but I'd like to get through the exercises with some hands-on practice.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 87%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Also having this issue in this module
https://learn.microsoft.com/en-us/training/modules/introduction-to-azure-app-service/7-create-html-web-app
Also having the same issue in the Introduction to azure app service > 7-create-html-web-app
Good Day,
It is asking me to verify account information. I am logged in, so it does not make sense to ask me to verify my account information. There is no radio button to activate. Is there a solution to this.?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 95%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
I also having the same sign-in AADSTS500200 Error! It was working a few days ago, but i cant sign into any of the sandboxes anymore! has anyone found a fix or workaround? And does Microsoft even read or care about us? lol
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 22%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBH%3C/text%3E%3C/svg%3E)
OK i just posted about this.... I can't continue with training either, without getting this resolved. There is definitely an issue. But no resolution?!?!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 20%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Having the same Issue with the Exercise Explore the Learn sandbox.
Also I checked if I can access or do anything on the tenant in https://portal.azure.com/ and I was able to view some resources and click through the creation process of a web app, but I wasn't sure if it would have any consequences if I really created it so I didn't. Any updates or reasons why this is not working or not allowed?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 22%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELY%3C/text%3E%3C/svg%3E)
I have the same problem, has anyone been able to solve this problem?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 70%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENV%3C/text%3E%3C/svg%3E)
Also having problems here. Would love to hear the solution, and when it will be fixed!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 23%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
Same issue w/ the "Explore the Learn sandbox" lesson. Tried creating a separate "Outlook" account, still experiencing the same.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 19%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
I have the same problem
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 27%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
True, I found it out as well
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 67%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
I myself having the same issue :/
Only my work account works but not personal account, crazy for "Learn" part.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 83%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
I am also experiencing the same issue at the moment
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 28.999999999999996%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
I'm running into this same exact error in the first sandbox for Describe the core architectural components of Azure. I'm disappointed Microsoft Learn doesn't support learners who aren't formally enrolled in an institutional program of some kind.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 83%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
+1 on having this issue.
A workaround I'm using whenever a sandbox activity comes up is using my free Azure account to do the activities. For my current Learning Path, I just used the Cloud Shell tool to toggle between PowerShell and Bash.