unable to verify exchange email account on iPhone

Question

unable to verify exchange email account on iPhone

Uri Ilan 30

Hi,

after changing my password of my work related email I started to get notification of "unable to verify account" on my iPhone

I googled it and tried every trick or tip but still it doesn't work.

Jame Xu-MSFT 4,186 Reputation points

2023-03-21T09:49:51.3533333+00:00

Hi @Uri Ilan ,

Just checking in to see if above information was helpful. Please let us know if you would like further assistance.

If the question has been answered, please accept the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.
Jame Xu-MSFT 4,186 Reputation points

2023-03-28T09:44:46.0533333+00:00

Hi, I'm here to confirm with you if your issue has been resolved. If the problem is successfully solved, you can share your solution and mark them or the helpful reply as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.
Wendy King 45 Reputation points

2025-03-03T19:23:04.95+00:00

Outlook suddenly stopped working on my iPhone 15. I deleted exchange and tried to reinstall. Keep getting password error, but I have checked and re-typed it several times. It still doesn’t work. Any help would be appreciated.

2 answers

Your answer

Jame Xu-MSFT 4,186 Reputation points

2023-03-21T09:49:51.3533333+00:00

Hi @Uri Ilan ,

Just checking in to see if above information was helpful. Please let us know if you would like further assistance.

If the question has been answered, please accept the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.
Jame Xu-MSFT 4,186 Reputation points

2023-03-28T09:44:46.0533333+00:00

Hi, I'm here to confirm with you if your issue has been resolved. If the problem is successfully solved, you can share your solution and mark them or the helpful reply as answer, this will make answer searching in the forum easier and be beneficial to other community members as well.
Wendy King 45 Reputation points

2025-03-03T19:23:04.95+00:00

Outlook suddenly stopped working on my iPhone 15. I deleted exchange and tried to reinstall. Keep getting password error, but I have checked and re-typed it several times. It still doesn’t work. Any help would be appreciated.

Answer 1

If you are receiving notifications of "unable to verify account" on your iPhone after changing your password for your work-related email, it's possible that your iPhone has not yet recognized the new password. Here are some steps you can take to resolve the issue:

Try re-entering the new password: Go to Settings on your iPhone, select Passwords & Accounts, then select the account you changed the password for. Enter the new password again and save it.

Check your account settings: Make sure that your email account settings on your iPhone are correct, Check the incoming and outgoing server settings, port numbers, and SSL settings to ensure that they match your email provider's requirements.

Restart your iPhone: Sometimes a simple restart can fix issues with email account verification. Try restarting your iPhone and see if the issue persists.

Answer 2

Jame Xu-MSFT 4,186

Hi @Uri Ilan ,

Agree to try the above methods, you can also try deleting the account and adding it again. If the above methods do not work, you can provide specific error messages.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Leigh Reynolds 0 Reputation points

2023-04-20T19:37:46.5+00:00

I have the same issue. I have a 365 business account. I have had an email since 2006. It has always worked on all of my IOS products. The email works on my Mac desktop and my iPhone. It also worked on both of my Ipads until two weeks ago. I got error messages on both iPads that I had to log in to my email, but it will not accept the password. I deleted the account from the phone menu and then tried to enter the email. Then it says 365 cannot connect to the server. What server should I put in? This is a big issue, as it is my business account. They will appreciate any help.
meredith anderson 0 Reputation points

2024-02-02T10:16:16.8433333+00:00

How do I find my server settings please? I’ve tried following the guide on Microsoft online with no luck
Alston Chapman 0 Reputation points

2025-03-04T18:29:48.85+00:00

Yesterday I kept getting this warning on my iPhone, I did not try to reset the password, I think there was an iPhone update recently. But now it will not allow me to add my outlook 365 email to iPhone or iPad Mail app. Tried deleting the account and adding it again but that never works either. Logged in on computer, have correct password, not sure what's going wrong here.

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unable to verify exchange email account on iPhone

2 answers

Your answer