Edit

Share via

Troubleshooting the Veeva Vault PromoMats Microsoft Graph connector

  • Article

The following table lists common errors that can occur when you configure the Veeva Vault PromoMats Microsoft Graph connector.

Error Description Resolution
INVALID_SESSION_ID Authentication session expired or invalid. Reauthenticate with valid credentials.
INSUFFICIENT_ACCESS User lacks permissions to access files. Verify user roles and ACLs in Veeva Vault.
API_LIMIT_EXCEEDED Too many API requests made in a short period. Adjust crawl frequency or retry after some time.
Missing Properties or Documents Required metadata properties are not enabled. Make sure that metadata properties are enabled in Veeva Vault and test retrieval.

To view more error types, select the connection and choose error details > error code. For more information, see Monitor your connections.

Share your feedback

We value your feedback on the performance of the Veeva Vault PromoMats Microsoft Graph connector. To help us improve, please take a moment to share your thoughts by using the thumbs-up/thumbs-down icons at the bottom of each response (it only takes a minute). Your feedback plays a key role in improving the service.

  1. When the feedback form opens, add your comments about what worked well or what didn't in the text field.

    Important

    Include the hashtag #VeevaGC in your feedback.

  2. If applicable, add a screenshot.
  3. Select YES to share your data with Microsoft, and choose Submit.

Help and support

For help and support, see Microsoft Graph support.