Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,050 questions
0 answers
How to transfer a "anonymous" caller in Azure Communication Services ?
Our application is using Azure Communication Services (ACS) to handle incoming telephone calls. In some cases, we need to transfer the call to another external number. When the caller's number is "anonymous", ACS responds with a 400 error for…
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1 answer
How to create a support ticket?
Hello, I paid for an upgraded support plan and yet I cannot find the right place to open a support ticket to increase my email quota. So can anyone from Microsoft help me with that? I think hiding the support section is deliberate.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 73%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
Agregar MailFrom esta desactivado en Email Communication Services Domain
Boton Agregar MailFrom esta desactivado en Email Communication Services Domain en Dominio agregado y registrado correctamente tanto SPF, DKIM, etc
asked 2025-03-14T21:58:15.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 6%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Emmanuel Mateo Dev
0
Reputation points
commented 2025-03-20T14:36:35.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 77%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Sampath
1,260
Reputation points Microsoft External Staff
0 answers
Microsoft.Communication.EmailDeliveryReportReceived custom param
When receiving events from ACS, is there a way to also pass custom params? For example, I need the email id (own uuid, not the one generated by Azure) for the specific email that was delivered so that I can log it as sent in our system. How do I pass…
asked 2025-03-19T07:38:38.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 25%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Rebecca Rose Flores
0
Reputation points
commented 2025-03-20T08:39:43.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 22%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Alekhya Vaddepally
10
Reputation points Microsoft External Staff
0 answers
Bulk sending of emails via Azure ACS
What is the proper way to send bulk emails via Azure? We are looking to send over a thousand emails per week but our current set up can't even seem to send 200 emails during testing. I'm implementing sending via batches of 50. Then I make a request to…
asked 2025-03-19T02:50:36.5766667+00:00
Rebecca Rose Flores
0
Reputation points
edited a comment 2025-03-20T07:10:28.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 61%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Laxman Reddy Revuri
3,575
Reputation points Microsoft External Staff
0 answers
Azure Communication Services Recording MP4 Show User Avatar Instead of Default Image
We would like to Show User Avatar in the Recording MP4 instead of the default user image. We are using the latest NPM Pakages :- "@azure/communication-calling": "^1.33.2", "@azure/communication-calling-effects":…
asked 2025-03-10T13:08:15.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 20%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shirish Patel
0
Reputation points
commented 2025-03-20T05:36:36.94+00:00
Sampath
1,260
Reputation points Microsoft External Staff
1 answer
Screen Sharing with VideoStream in ACS Communication-Calling SDK
In the Beta versions of the @azure/communication-calling SDK, there was an option to send a media stream as an argument while starting screen sharing in a call. However, this option appears to be missing in the GA versions. The following code snippet…
asked 2025-03-10T07:28:51.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 42%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sandeep Reddy Gomaram
0
Reputation points
commented 2025-03-20T05:21:31.0133333+00:00
Sandeep Reddy Gomaram
0
Reputation points
1 answer
CNAM for toll free number SMS
Using Azure communication to send a SMS with my approved toll-free number I purchased thru Azure. Any time I send a text, it appears as "D&G Limosine Service". How to address this? The documentation only provides for sending an email to…
asked 2025-03-15T19:29:16.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 40%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Brian Scholl
0
Reputation points
commented 2025-03-20T00:52:18.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 10%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Prabhavathi Manchala
160
Reputation points Microsoft External Staff
2 answers
One of the answers was accepted by the question author.
How can an application using Azure Communication Service using the Play APIs determine which words have been spoken by TTS
Hi, We're using Azure Communication Service to receive calls from users. When a user calls in, we use the ACS Play API - https://learn.microsoft.com/en-ca/azure/communication-services/concepts/call-automation/play-action to for TTS. We need to accurately…
1 answer
HOW TO SUBMIT COMMUNICATIONS SERVICES QUOTA INCREASE TICKET?
Azure portal support / ticket creation does not allow creation of email quota increase ticket. It only loops back to documentation after selecting the resource and then selecting Quota Increase as topic. How and where can I submit my quota increase…
asked 2025-02-18T13:07:14.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 9%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lauri H
0
Reputation points
commented 2025-03-19T10:59:01.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SnehaAgrawal-MSFT
22,346
Reputation points
1 answer
Azure Comms Service returning RestError due to time difference when email volume is high
I'm using the @azure/communication-email EmailClient SDK in my Node server (hosted as an App Service). The client listens for 'email-ready' events my Service Bus (via business logic in my app) and sends the email using emailClient.beginSend(). It works…
asked 2025-03-12T17:37:29.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 59%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Matt Worsley
0
Reputation points
commented 2025-03-19T08:17:51.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 69%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Siva Nair
815
Reputation points Microsoft External Staff
1 answer
One of the answers was accepted by the question author.
Why is Communication Service sms verification taking more than 5 weeks?
Greetings, We've applied for SMS verification for 2 US phone numbers approximately 5 weeks ago. We were wondering what the status/progress of this verification was, and if there was any information we could provide supplementarily to assist Microsoft…
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0 answers
ACS: Unauthorized (401) error with empty message on testing PreRegistered Alphanumeric ID
Hello, I've applied and got approved for my work alphanumeric ID, when I try to test sending an SMS, I always get "Unauthorized" error { "error": { "code": "Unauthorized", "message":…
asked 2025-03-14T11:09:45.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 6%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Ahmad Akshir
0
Reputation points
commented 2025-03-18T12:53:51.49+00:00
Sampath
1,260
Reputation points Microsoft External Staff
1 answer
Will my Alphanumeric Sender ID expire?
Hi, I've successfully registered an Alphanumeric Sender ID for the purposes of sending OTPs via SMS. I'm struggling to find any information regarding expiration/renewal of the Sender ID. Will my Alphanumeric Sender ID remain valid without a predefined…
asked 2025-02-19T11:01:00.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 35%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jack Finn
0
Reputation points
commented 2025-03-18T11:24:48.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sirra Sneha
160
Reputation points Microsoft External Staff
1 answer
Azure communication service iOS screensharing
Is screen sharing possible in iOS using Azure Communication Services (ACS) Join Room functionality? I am working on implementing screen sharing in an iOS app using Azure Communication Services (ACS) Join Room functionality. I want to know if screen…
asked 2025-03-07T10:26:53.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 76%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Payal Tiwari
0
Reputation points
commented 2025-03-18T10:28:14.1933333+00:00
Payal Tiwari
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Azure Service communication on connecting with WhatsApp throws ModelValidationError error
I have an azure service communication instance where i've configured it with Whatsapp. The whatsapp account has a template which can be seen in azure and looks like this. [ { "type": "BODY", "text":…
asked 2025-03-16T11:09:51.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 0%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ArshadBadarKhan
20
Reputation points
accepted 2025-03-18T09:40:48.97+00:00
ArshadBadarKhan
20
Reputation points
4 answers
One of the answers was accepted by the question author.
Add button disabled in Email Communication Services MailFrom addresses
I am using Azure Email Communication Service. I have setup a custom domain, and it is fully verified (SPF, DKIK, etc.). Sending email works. However, by default it has the MailFrom set to ******@mydomain.com. I want to add my own MailFrom, e.g.,…
asked 2024-03-24T12:46:15.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 55.00000000000001%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nalin D Jay
70
Reputation points
answered 2025-03-17T21:40:35.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 52%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jose Rossi
0
Reputation points
1 answer
How to add custom email address on Email Communication Services.
I have added my custom domain in Email Communication Services. It has already verified now, but I am unable to add a custom sender mail, the add button is currently disabled there, how I can enable this.
asked 2025-03-12T09:58:07.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 15%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kapil Soni
0
Reputation points
commented 2025-03-17T15:17:16.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shree Hima Bindu Maganti
3,825
Reputation points Microsoft External Staff
1 answer
phone numer in azure communication service
After getting a phonenumber in Azure communication service, phonenumber doesnt list. Ive created ACS both in Central India and USA. Both the options didnt work.
asked 2025-03-13T10:14:41.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 69%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sreekanth Reddy
0
Reputation points
commented 2025-03-17T08:28:40.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 15%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bhargavi Naragani
1,690
Reputation points Microsoft External Staff
1 answer
One of the answers was accepted by the question author.
How do I receive notification of the delivery of an email via communication services
Hi, I'm using the Java SDK for Azure communications and sending emails however I am unable to tell if the emails are actually being sent or deleivered. IS there a way I can get a notification via Axure or even check via the SDK that the email has been…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 66%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)